Client Service Representative Tech II
Company: Quest Diagnostics Incorporated
Location: Denton
Posted on: May 4, 2024
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Job Description:
Client Service Representative Tech II - Lewisville, TX - Monday
to Friday 8:00AM - 5:00PMThe Client Service Representative Tech II
works closely with ordering providers, regional laboratories, and
commercial team to ensure successful on-boarding and on-going
client service satisfaction.
Essential Job DutiesCommercial Team support will include the
following:Assist with on-boarding for accounts.Assist with service
resolution internally to support Commercial Team.Assist with
administrative tasks for Commercial Team with daily, weekly and
monthly metrics and reporting.Client support will include the
following:Manage assigned orders to ensure timely receipt
specimen.Support the Solid Tumor/ Oncology hotline.Interact with
customers via telephone/e-mail to ensure the account is serviced
properly.Resolve customer issues, including complaints, orders,
shipments, and lead times.Respond to client questions, investigate,
and communicate appropriate answers.Keep Commercial Team informed
of site status and communicate and/or escalate any issues in a
timely manner.Escalate service issues or enhancement opportunities
to management.Monitor account activity and determine ways the
company can add value and expand relationship with the
client.Laboratory support will include the following:Record keeping
of all incoming specimens in CRM.Keep client informed of status of
testing or testing delays.Working with internal stakeholders to
ensure seamless experience for our providers.Limited handling of
Blood specimens for our new oncology offering.Order entry for solid
tumor specimens.Return of specimen to original owner.
Education / Experience:High School Diploma with a minimum 1-year
experience in customer service/client service.(Preferred) 1-year
experience in a medical laboratory or medical environment or
equivalent combination of education and experience.High degree of
empathy for patients.Excellent oral and written communication
skills.Ability to work independently.Strong problem-solving
skills.Understands OSHA guidelines for handling hazardous
biological and chemical materials.Quest Diagnostics honors our
service members and encourages veterans to apply.While we
appreciate and value our staffing partners, we do not accept
unsolicited resumes from agencies.Quest will not be responsible for
paying agency fees for any individual as to whom an agency has sent
an unsolicited resume.2024-61125
Keywords: Quest Diagnostics Incorporated, Denton , Client Service Representative Tech II, Sales , Denton, Texas
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