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Night Audit

Company: Winston Hospitality
Location: Thackerville
Posted on: May 12, 2022

Job Description:

Job Description JOB TITLE: Night Auditor DEPARTMENT: Administrative & GeneralDIRECT REPORT: Front Office Manager/Front Desk Supervisor/AGM FUNCTION: Responsible for posting and balancing room, restaurant and barguest folio charges. Maintain files and reset systems for next day operations.Greets and assists with late guest arrivals and departures by handling guestcheck-ins and check-outs while providing prompt and courteous service,including receiving telephone calls, guest requests, guest reservations, faxand ensuring complete guest satisfaction during PM shift. RESPONSIBILITIES: • Run audit reports/journals from FrontOffice Systems. • Prepares daily revenue reports by auditingsystem accounts and journals to breakdown revenue for food and beverageoperations. • Makes corrections and adjustments andhandles all computer problems that might occur throughout shift. • Input all revenue, expenses, and allowancesto generate the daily reports such as the Guest Ledger Summary and any DailyFood and Beverage Operations Summary. • Balances all revenue and settlementaccounts nightly, maintain files and reset the system for next day operations. • Ensures that all reports and back-upvouchers are complete and filed properly. • Ensures that all necessary copies of documents/back-upand reports of daily work are sent to the proper person handling A/R, A/P, andPayroll. • Reviews and corrects discrepancies in theFront Desk System. • Ensures complete guest satisfaction. • Check-in and check-out of the guest. • Complete guest registration process. • Must be familiar with computer systems forguest reservation information. • Must verify and imprint guest credit cardsfor authorization. • Must be well versed in cash handling andaccurately balance house bank. • Assigns guests rooms based on preferencesand availability. • Drives the Revenue Management process. • Handling guest concerns in a tactful mannerand achieving resolution. • Answers questions in regards to the hotelsfacilities and services. • Answering telephones and bookingreservations. • Answering Guest inquiries i.e. directions. • Recommending local area restaurants, pointsof interest, or needs for transportation. • Handling guest needs. • Maintaining cleanliness of front desk,lobby and back office. • Following up with Guest check-ins, complaints,and other requests. • Interacting with other departments andemployees to ensure a good working relationship or for guest needs. • Understands all Emergency procedures forincidents, accidents, fire, safety, or criminal activity. • Participates on the hotel Safety Committee. • Ensures that Quality Standards and Serviceare maintained for Property, Product, and People. • Must be able to work all shifts or varyingschedules to support business needs. • Ensures Security for the hotel's customers,employees, and property assets. • Supports established policies andprocedures for WinStar World Hotel and the hotel's brand. • Responsible for performing "other duties"as assigned by management TECHNICAL SKILLS: • Must have exceptional knowledge inaccounting operations to include all aspects of accounts receivable, accountspayable etc. • Must have exceptional mathematical skillsand ability to operate a 10 key by touch. • Must have exceptional abilities to usecomputer systems. PHYSICAL,MENTAL & ENVIRONMENTAL DEMANDS:

  • Physically mobile with reasonable accommodations.
  • Must be able to lift and carry upwards to 25 pounds.
  • Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
  • Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
  • Read, write, speak, and understand English.
  • Operate in mentally and physically stressful situations.
  • Respond to visual and aural cues
  • Work in cold & hot temperatures
  • Possibly be exposed to second hand smoke

Keywords: Winston Hospitality, Denton , Night Audit, Accounting, Auditing , Thackerville, Texas

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