Night Audit Supervisor
Company: Winstar World Casino & Resort
Location: Thackerville
Posted on: June 13, 2022
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Job Description:
Job Description FUNCTION: Responsible for posting and balancing
room folio charges. Maintain files and reset systems for next day
operations. Greets and assists with late guest arrivals and
departures by handling guest check-ins and check-outs while
providing prompt and courteous service, including receiving
telephone calls, guest requests, guest reservations, fax and
ensuring complete guest satisfaction during PM shift.
RESPONSIBILITIES : Run audit reports/journals from Front Office
Systems. Prepares daily revenue reports by auditing system accounts
and journals to break down revenue for food and beverage
operations. Makes corrections and adjustments and handles all
computer problems that might occur throughout the shift. Input all
revenue, expenses, and allowances to generate the daily reports.
Balances all revenue and settlement accounts nightly, maintain
files and reset the system for next-day operations. Ensures that
all reports and backup vouchers are complete and filed properly.
Ensures that all necessary copies of documents/backup and reports
of daily work are sent to the proper person handling A/R, A/P, and
Payroll. Reviews and corrects discrepancies in the Front Desk
System. Ensures complete guest satisfaction. Check-in and check-out
of the guest. Complete guest registration process. Must be familiar
with computer systems for guest reservation information. Must
verify and imprint guest credit cards for authorization. Must be
well versed in cash handling and accurately balance house bank.
Assigns guests rooms based on preferences and availability. Drives
the Revenue Management process. Handling guest concerns in a
tactful manner and achieving resolution. Answers questions in
regards to the hotels facilities and services. Answering telephones
and booking reservations. Answering Guest inquiries i.e.
directions. Recommending local area restaurants, points of
interest, or needs for transportation. Handling guest needs.
Maintaining cleanliness of front desk, lobby and back office.
Following up with Guest check-ins, complaints, and other requests.
Interacting with other departments and employees to ensure a good
working relationship or for guest needs. Understands all Emergency
procedures for incidents, accidents, fire, safety, or criminal
activity. Participates on the hotel Safety Committee. Ensures that
Quality Standards and Service are maintained for Property, Product,
and People. Must be able to work all shifts or varying schedules to
support business needs. Ensures Security for the hotel's customers,
employees, and property assets. Supports established policies and
procedures for WinStar World Hotel and the hotel's brand. Act as
the overnight Manager on Duty. Train all new hire Night Audit staff
to the Winston Hospitality, Inc standard. Communicate with the FOM
any and all issues that occurred on their shift. Ensure a good
working relationship exists between all Hotel & Casino Staff at all
times. Responsible for performing "other duties" as assigned by
management. T ECHNICAL SKILLS: Must have exceptional knowledge in
accounting operations to include all aspects of accounts
receivable, accounts payable etc. Must have exceptional
mathematical skills and the ability to operate a 10 key by touch.
Must have exceptional abilities to use computer systems. PHYSICAL,
MENTAL & ENVIRONMENTAL DEMANDS: Physically mobile with reasonable
accommodations. Must be able to lift and carry upwards of 25
pounds. Must be able to bend, reach, kneel, twist, and grip items
while working at the assigned desk area. Manual dexterity and
coordination to operate office equipment, including 10 key adding
machines, personal computers, fax machines, and photocopiers. Read,
write, speak, and understand English. Operate in mentally and
physically stressful situations. Respond to visual and aural cues.
Work in cold & hot temperatures. Possibly be exposed to secondhand
smoke.
Keywords: Winstar World Casino & Resort, Denton , Night Audit Supervisor, Accounting, Auditing , Thackerville, Texas
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