Night Audit Supervisor
Company: Winstar World Casino Hotel
Location: Thackerville
Posted on: June 19, 2022
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Job Description:
FUNCTION:
Responsible for posting and balancing room folio charges. Maintain
files and reset systems for next day operations. Greets and assists
with late guest arrivals and departures by handling guest check-ins
and check-outs while providing prompt and courteous service,
including receiving telephone calls, guest requests, guest
reservations, fax and ensuring complete guest satisfaction during
PM shift.
RESPONSIBILITIES:
-Run audit reports/journals from Front Office Systems.
-Prepares daily revenue reports by auditing system accounts and
journals to break down revenue for food and beverage
operations.
-Makes corrections and adjustments and handles all computer
problems that might occur throughout the shift.
-Input all revenue, expenses, and allowances to generate the daily
reports.
-Balances all revenue and settlement accounts nightly, maintain
files and reset the system for next-day operations.
-Ensures that all reports and backup vouchers are complete and
filed properly.
-Ensures that all necessary copies of documents/backup and reports
of daily work are sent to the proper person handling A/R, A/P, and
Payroll.
-Reviews and corrects discrepancies in the Front Desk System.
-Ensures complete guest satisfaction.
-Check-in and check-out of the guest.
-Complete guest registration process.
-Must be familiar with computer systems for guest reservation
information.
-Must verify and imprint guest credit cards for authorization.
-Must be well versed in cash handling and accurately balance house
bank.
-Assigns guests rooms based on preferences and availability.
-Drives the Revenue Management process.
-Handling guest concerns in a tactful manner and achieving
resolution.
-Answers questions in regards to the hotels facilities and
services.
-Answering telephones and booking reservations.
-Answering Guest inquiries i.e. directions.
-Recommending local area restaurants, points of interest, or needs
for transportation.
-Handling guest needs.
-Maintaining cleanliness of front desk, lobby and back office.
-Following up with Guest check-ins, complaints, and other
requests.
-Interacting with other departments and employees to ensure a good
working relationship or for guest needs.
-Understands all Emergency procedures for incidents, accidents,
fire, safety, or criminal activity.
-Participates on the hotel Safety Committee.
-Ensures that Quality Standards and Service are maintained for
Property, Product, and People.
-Must be able to work all shifts or varying schedules to support
business needs.
-Ensures Security for the hotel's customers, employees, and
property assets.
-Supports established policies and procedures for WinStar World
Hotel and the hotel's brand.
-Act as the overnight Manager on Duty.
-Train all new hire Night Audit staff to the Winston Hospitality,
Inc standard.
-Communicate with the FOM any and all issues that occurred on their
shift.
-Ensure a good working relationship exists between all Hotel &
Casino Staff at all times.
-Responsible for performing "other duties" as assigned by
management.
TECHNICAL SKILLS:
-Must have exceptional knowledge in accounting operations to
include all aspects of accounts receivable, accounts payable
etc.
-Must have exceptional mathematical skills and the ability to
operate a 10 key by touch.
-Must have exceptional abilities to use computer systems.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
-Physically mobile with reasonable accommodations.
-Must be able to lift and carry upwards of 25 pounds.
-Must be able to bend, reach, kneel, twist, and grip items while
working at the assigned desk area.
-Manual dexterity and coordination to operate office equipment,
including 10 key adding machines, personal computers, fax machines,
and photocopiers.
-Read, write, speak, and understand English.
-Operate in mentally and physically stressful situations.
-Respond to visual and aural cues.
-Work in cold & hot temperatures.
-Possibly be exposed to secondhand smoke.
For more information, or to apply now, you must go to the website
below. Please DO NOT email your resume to us as we only accept
applications through our website.
https://winstarhotel.applicantpool.com/jobs/801018-222677.html
Keywords: Winstar World Casino Hotel, Denton , Night Audit Supervisor, Accounting, Auditing , Thackerville, Texas
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