Asst Front Office Manager

Company: Winston Hospitality
Location: Thackerville
Posted on: May 12, 2022

Job Description:

Job Description TITLE: Assistant Front OfficeManager DEPARTMENT: Front Office/Rooms DIRECT REPORT: Front Office Manager FUNCTION: Assist the Front Office Manager to oversee all Front OfficeOperations to insure profitability, control costs, maximize profits, and ensurequality service standards and to guarantee total guest satisfaction. RESPONSIBILITIES: • Ensures complete guest satisfaction. Treatsguests in friendly and helpful manner. • Achieves financial goals. • Manage and motivate all front officepersonnel with the daily supervision to include staffing, training, discipline,scheduling and visually monitoring performance to ensure adherence to allservice and productivity standards to provide guest satisfaction. • Process and approve timecards in adppayroll system. • Checks and controls room reservations,front office systems, supplies inventory, scheduling, forecasting anddepartment budget to maximize revenue. Compile and prepare financial reports,including: rate and availability calendar. • Communicate with guests and employees bothverbally and in writing to answer questions and provide clear direction inadvising and instructing staff in details of work. Organize, conduct and/orattend meetings to obtain and disseminate pertinent information. • Organize and conduct pre-shift anddepartmental meetings to disseminate pertinent daily information. Attend otherhotel meetings as deemed necessary. • Investigates guest complaints. • Participates and/or steers the hotel SafetyCommittee. • Ensures that Quality Standards and Servicesare maintained for Property, Product, and People. • Manages Guest Service Relations, Training,and Guest Response processes. • Communicates daily with Front OfficeManager and employees to ensure proper operating procedures are in compliance. • Must be able to work all shifts. • Assists in check-in/ check-out of guests or any related guest service activity. • Perform room inspections which requirebending, stooping, reaching overhead and moving throughout guest floors. • Monitors Guest Scores to included Signatureand focuses on product improvement to include the PIP and Capital process. • Ensures Security for the hotel's customers,employees, and property assets. • Remains current on business trends andlocal activities. • Enforces established policies andprocedures for WinStar World Hotel and the hotel's brand. • Participates and ensures smooth operationof Manager On Duty (MOD) Program. • Assists in conducting the departmentaloperational audits and assists in developing corrective action plans. • Practices the WinStar World Hotel Cultureand ensures all cultural expectations are implemented and regularly practicedthroughout the hotel. • Supports hotel's training needs andefforts. • Responsible for performing "other duties"as assigned by management. REQUIREMENTS:

• 2 years supervisory experience in hospitality.
• Excellent written & verbal communication.
• Must speak, read and write English.
• Must understand and maintain confidentiality in all circumstances.
• Strong analytical, problem solving & organizational skills.
• Ability to multitask in fast paced demanding environment.
• Microsoft Office skills required.
• Able to meet deadlines GROOMING/UNIFORMS: All employees must maintaina neat, clean and well-groomed appearance. Specific uniform guidelines and/orrequired articles of clothing will be explained to you as a part of theorientation process. LICENSES OR CERTIFICATES:
  • Ability to obtain any certifications, licenses or permits that may be required by law or company Regulations. TECHNICALSKILLS & ABILITIES: • Must have thorough knowledge of alloperating departments including rooms, front office, housekeeping, engineering,accounting, sales, food and beverage for limited service hotel operations. • Must have considerable knowledge ofcomputer systems for guest registration, reservations, reporting and etc. • Must have above average financialcomprehension to understand and interpret numbers as they apply to operationsin hotels. • Must have thorough supervisory skillsproficient in accomplishing the task. • Must have the ability to developsubordinates to enhance advancement in the hotel and throughout theorganization. • Must have the ability to effectively dealwith internal and external customers, some whom will require high levels ofpatience, tact and diplomacy to defuse anger, and resolve conflicts. • Must be trained in CPR Certification and/orFirst Aid Training preferred. PHYSICAL,MENTAL & ENVIRONMENTAL DEMANDS:
    • Physically mobile with reasonable accommodations.
    • Must be able to lift and carry upwards to 25 pounds.
    • Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
    • Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
    • Read, write, speak, and understand English.
    • Operate in mentally and physically stressful situations.
    • Respond to visual and aural cues
    • Work in cold & hot temperatures
    • Possibly be exposed to second hand smoke SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required whenperforming work duties that may have the potential of risk to your health orsafety. The hotel will provide the required PPE. Team members will be trainedin the proper use and care of any assigned PPE. It is your responsibility toreport defective, damaged or lost PPE, or equipment that does not fit properly,to your Manager. NOTICE: Standing, bending, stooping,and lifting weights up to and including 25 lbs. may be required. Thehospitality business functions seven (7) days a week, twenty-four hours a day.In addition, this is a hospitality business and a hospitable service atmospheremust be projected at all times.

Keywords: Winston Hospitality, Denton , Asst Front Office Manager, Administration, Clerical , Thackerville, Texas