Asst Front Office Manager
Company: Winston Hospitality
Posted on: May 12, 2022
Job Description TITLE: Assistant Front OfficeManager DEPARTMENT:
Front Office/Rooms DIRECT REPORT: Front Office Manager FUNCTION:
Assist the Front Office Manager to oversee all Front
OfficeOperations to insure profitability, control costs, maximize
profits, and ensurequality service standards and to guarantee total
guest satisfaction. RESPONSIBILITIES: • Ensures complete guest
satisfaction. Treatsguests in friendly and helpful manner. •
Achieves financial goals. • Manage and motivate all front
officepersonnel with the daily supervision to include staffing,
training, discipline,scheduling and visually monitoring performance
to ensure adherence to allservice and productivity standards to
provide guest satisfaction. • Process and approve timecards in
adppayroll system. • Checks and controls room reservations,front
office systems, supplies inventory, scheduling, forecasting
anddepartment budget to maximize revenue. Compile and prepare
financial reports,including: rate and availability calendar. •
Communicate with guests and employees bothverbally and in writing
to answer questions and provide clear direction inadvising and
instructing staff in details of work. Organize, conduct
and/orattend meetings to obtain and disseminate pertinent
information. • Organize and conduct pre-shift anddepartmental
meetings to disseminate pertinent daily information. Attend
otherhotel meetings as deemed necessary. • Investigates guest
complaints. • Participates and/or steers the hotel SafetyCommittee.
• Ensures that Quality Standards and Servicesare maintained for
Property, Product, and People. • Manages Guest Service Relations,
Training,and Guest Response processes. • Communicates daily with
Front OfficeManager and employees to ensure proper operating
procedures are in compliance. • Must be able to work all shifts. •
Assists in check-in/ check-out of guests or any related guest
service activity. • Perform room inspections which requirebending,
stooping, reaching overhead and moving throughout guest floors. •
Monitors Guest Scores to included Signatureand focuses on product
improvement to include the PIP and Capital process. • Ensures
Security for the hotel's customers,employees, and property assets.
• Remains current on business trends andlocal activities. •
Enforces established policies andprocedures for WinStar World Hotel
and the hotel's brand. • Participates and ensures smooth
operationof Manager On Duty (MOD) Program. • Assists in conducting
the departmentaloperational audits and assists in developing
corrective action plans. • Practices the WinStar World Hotel
Cultureand ensures all cultural expectations are implemented and
regularly practicedthroughout the hotel. • Supports hotel's
training needs andefforts. • Responsible for performing "other
duties"as assigned by management. REQUIREMENTS:
- 2 years supervisory experience in hospitality.
- Excellent written & verbal communication.
- Must speak, read and write English.
- Must understand and maintain confidentiality in all
- Strong analytical, problem solving & organizational
- Ability to multitask in fast paced demanding environment.
- Microsoft Office skills required.
- Able to meet deadlines GROOMING/UNIFORMS: All employees must
maintaina neat, clean and well-groomed appearance. Specific uniform
guidelines and/orrequired articles of clothing will be explained to
you as a part of theorientation process. LICENSES OR CERTIFICATES:
- Ability to obtain any certifications, licenses or permits that
may be required by law or company Regulations. TECHNICALSKILLS &
ABILITIES: • Must have thorough knowledge of alloperating
departments including rooms, front office, housekeeping,
engineering,accounting, sales, food and beverage for limited
service hotel operations. • Must have considerable knowledge
ofcomputer systems for guest registration, reservations, reporting
and etc. • Must have above average financialcomprehension to
understand and interpret numbers as they apply to operationsin
hotels. • Must have thorough supervisory skillsproficient in
accomplishing the task. • Must have the ability to
developsubordinates to enhance advancement in the hotel and
throughout theorganization. • Must have the ability to effectively
dealwith internal and external customers, some whom will require
high levels ofpatience, tact and diplomacy to defuse anger, and
resolve conflicts. • Must be trained in CPR Certification
and/orFirst Aid Training preferred. PHYSICAL,MENTAL & ENVIRONMENTAL
- Physically mobile with reasonable accommodations.
- Must be able to lift and carry upwards to 25 pounds.
- Must be able to bend, reach, kneel, twist and grip items while
working at assigned desk area.
- Manual dexterity and coordination to operate office equipment,
including 10 key adding machines, personal computers, fax machines,
and photo copiers.
- Read, write, speak, and understand English.
- Operate in mentally and physically stressful situations.
- Respond to visual and aural cues
- Work in cold & hot temperatures
- Possibly be exposed to second hand smoke SAFETY REQUIREMENTS:
Personal Protective Equipment (PPE) may be required whenperforming
work duties that may have the potential of risk to your health
orsafety. The hotel will provide the required PPE. Team members
will be trainedin the proper use and care of any assigned PPE. It
is your responsibility toreport defective, damaged or lost PPE, or
equipment that does not fit properly,to your Manager. NOTICE:
Standing, bending, stooping,and lifting weights up to and including
25 lbs. may be required. Thehospitality business functions seven
(7) days a week, twenty-four hours a day.In addition, this is a
hospitality business and a hospitable service atmospheremust be
projected at all times.
Keywords: Winston Hospitality, Denton , Asst Front Office Manager, Administration, Clerical , Thackerville, Texas
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