Patient Services - Customer Service

Location: Dallas
Posted on: June 23, 2025

Job Description:

Date Posted: 06/17/2025 Hiring Organization: Rose International Position Number: 484301 Industry: Healthcare Job Title: Patient Services - Customer Service Job Location: Dallas, TX, USA, 75231 Work Model: Onsite Shift: Mon-Fri 8a-5p or 10a-7p Employment Type: Temp to Hire FT/PT: Full-Time Estimated Duration (In months): 3 Min Hourly Rate ($): 17.00 Max Hourly Rate ($): 20.00 Must Have Skills/Attributes: Clinical, Customer Service, Documentation Nice To Have Skills/Attributes: Spanish - Bilingual Experience Desired: Call Center, Healthcare, Clinical (2 yrs); Patient Service, Spanish, Epic, Insurance (2 yrs) Required Minimum Education: High School Diploma or equivalent Job Description Exciting opportunity with the largest healthcare provider in Texas! Required Education • High school diploma The Patient Service Specialist provides a range of intermediate-level intake and associated administrative services for patients being admitted to the hospital and/or treatment facility or receiving outpatient services, including obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed. Required Skills for Patient Service: • Medical front office experience required, Epic experience, clinic experience • Knowledge of patient registration procedures and documentation • Knowledge of medical insurance claims procedures and documentation • Skill in the use of personal computers and related software applications • Skill in preparing and maintaining patient records, Interpersonal and customer service skills • Verbal and written communication skills Customer Service representative responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot issues, and provide information on behalf of the institution. Required Skills Contact Center Specialist: • Excellent data entry, numeric, typing, and computer navigational skills • Experience in a call center, customer service, and/or healthcare setting • Knowledge of customer service principles and practices • Knowledge of call center telephony and technology Job Responsibilities • Interviews patients to obtain demographic information. Ensures reimbursement for services through verification of insurance eligibility and obtaining insurance authorization within the required time frame. • Inputs patient registration information into the computer registration system and verifies the accuracy of information. • Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities as directed. • Discusses financial arrangements and issues with patients and/or family members. • Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support. • Maintains patient charts; prepares required forms, orders, and maintains inventory of supplies as required. • Participates in process improvement initiatives. • Serves as an onboarding resource for new patient services staff. • Ability to obtain patient demographic information and verify insurance eligibility. • The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. • Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. • The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at the client. Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Keywords: , Denton , Patient Services - Customer Service, Customer Service & Call Center , Dallas, Texas