Customer Experience Specialist

Company: Robert Half
Location: Coppell
Posted on: February 18, 2026

Job Description:

Job Description Job Description We are looking for a highly motivated Customer Experience Specialist to join our team in Coppell, Texas. This role focuses on delivering exceptional support to customers in the mortgage industry, addressing inquiries related to payments, escrow, refinancing, and early-stage collections. As a Contract to permanent position, it offers the opportunity for long-term career growth within a company that values internal promotion and ongoing development. Responsibilities: • Handle inbound and outbound calls in a fast-paced, high-volume call center environment. • Address customer inquiries regarding mortgage payments, escrow accounts, tax questions, and refinancing options. • Manage early-stage collections for accounts up to 60 days past due while maintaining a high standard of conduct. • Utilize multiple systems and AI-driven tools to efficiently resolve customer concerns. • Provide clear and effective communication to ensure customer satisfaction. • Adapt to various customer scenarios and troubleshoot connectivity issues effectively. • Collaborate with team members and supervisors to improve processes and enhance service quality. • Participate in rotational Saturday shifts, ensuring timely support with compensatory time off. • Follow business casual dress code and uphold company standards in all interactions. • Leverage modern technologies to streamline workflows and improve customer experience.• Proven experience in customer service or call center roles, preferably in a non-financial sector. • Ability to navigate multiple systems and utilize AI tools proficiently. • Strong communication skills with a focus on professionalism and problem resolution. • Resourcefulness and adaptability in handling diverse customer situations. • Familiarity with high-volume call environments and managing inbound/outbound calls. • Knowledge of the mortgage industry and related processes is preferred. • Experience with email correspondence and troubleshooting connectivity issues. • Commitment to performance-based growth and flexibility in work scheduling.

Keywords: Robert Half, Denton , Customer Experience Specialist, Customer Service & Call Center , Coppell, Texas