Repair & Logistics Manager
Company: ESAB
Location: Denton
Posted on: February 18, 2021
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Job Description:
Position OverviewThis is a customer support position reporting
directly to General Manager for GCE North America. This position
will help ensure on-time delivery, control costs, and help our
customers work through troubleshooting and processing product
returns for repair or replacement. ?Duties & Responsibilities--
Define complaint documentation, troubleshooting and returns process
for tech support reps and/or supplemental staff (shared
resources).-- Define and measure metrics for third-party repair
centers-- Coordinate work with repair centers to ensure turn-time
targets are met-- Work with manufacturing team to ensure repair
centers have appropriate spares inventory to keep up with repair
demand and distribution centers have adequate stock levels for
customers-- Document all tech support calls into case management
software-- Walk customers through basic troubleshooting over the
phone to verify issues and prevent unnecessary returns-- Process
customer returns to authorized repair centers-- Track repair
activity and update customers as necessary-- Authorize warranty
work according to approved criteria-- Process product replacements
according to approved criteria-- Close out repair cases and ensure
all work is documented correctly-- Work with sales team and
management to prioritize / expedite critical repairs-- Assist sales
team with software demonstrations for Clarity connected
softwareQualificationsEducation Requirements* Bachelor's Degree; or
equivalent education and experienceExperience Requirements* 5+
years working in supply chain or quality engineering environment -
direct experience with project management and analytics.* Excellent
at following and developing processes* Must work well without
supervision* Experience managing vendors or managing tech-support
or customer support call center* Experience with web-based
data-entry software* Experience managing suppliers or supplier
quality performance* Solid understanding of logistics fundamentals
and analyzing performance* Must work well with cross functional
teams* Excellent interpersonal skills with executive level
customers and partners* Excellent phone and people skills*
Proficient with data entry* Good ability to learn and manage
different software systems for processing information* Able to work
independently and excel without much supervision* Capability to
work with cross functional teamsThe ESAB Group Inc. is proud to be
an equal opportunity employer. We celebrate diversity and do not
discriminate based on race, religion, color, national origin, sex,
sexual orientation, age, veteran status, disability status, or any
other applicable characteristics protected by law.
Keywords: ESAB, Denton , Repair & Logistics Manager, Executive , Denton, Texas
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