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Operations Night Manager

Company: Winstar World Casino Hotel
Location: Thackerville
Posted on: January 13, 2022

Job Description:


FUNCTION:

Responsible for supporting all aspects of the operation including guest and employee satisfaction, Front Office, Loss Prevention, Housekeeping, Engineering, Accounting, and Human Resources. Assists all Department Heads in leading the team in the development and implementation property-wide.

RESPONSIBILITIES:


-Ensures all team members meet or exceed all hotel standards/requirements.
-Oversees the overnight operation of all property departments.
-Wears and maintains appropriate business attire.
-Makes procedural recommendations and maintains standards of guest services as established by the General Manager.
-Review/Research TripAdvisor page on a daily basis and responds to guest or other managers as needed.
-Stays readily available/approachable for all employees.
-Leads by example demonstrating self-confidence, energy, and enthusiasm.
-Respond to guest inquiries and coordinate special arrangements and requests in any hotel outlets.
-Assists team supervisors with constructive coaching and counseling.
-Perform line employees job functions as needed under high volume and emergency situations.
-Solicits feedback from guests and staff for continuous improvement.
-Investigates guest complaints and responds to guest in a timely manner to ensure satisfaction.
-Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
-Ensures that Quality Standards and Service are maintained for Property, Product, and People.
-Provide assistance and instruction to all employees as needed as well as continual coaching and guidance
-Communicates daily with other management, and department heads and employees to ensure proper communication.
-Must be flexible and able to work around business demands.
-Enforces established policies and procedures.
-Assists in conducting the hotel operational audits and assists in developing corrective action plans.
-Practices the WinStar World Casino Hotel Culture and ensures all cultural expectations are implemented and regularly practiced throughout the hotel.
-Supports hotel's training needs and efforts.
-Ensures orientations for new team members are thorough and completed in a timely fashion.
-Takes proactive approaches when dealing with employee concerns.
-Responsible for performing "other duties" as assigned by management.

Keywords: Winstar World Casino Hotel, Denton , Operations Night Manager, Executive , Thackerville, Texas

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