Assistant Front Office Manager
Company: Winstar World Casino Hotel
Posted on: May 15, 2022
Assist the Front Office Manager to oversee all Front Office
Operations to insure profitability, control costs, maximize
profits, and ensure quality service standards and to guarantee
total guest satisfaction.
--- Ensures complete guest satisfaction. Treats guests in friendly
and helpful manner.
--- Achieves financial goals.
--- Manage and motivate all front office personnel with the daily
supervision to include staffing, training, discipline, scheduling
and visually monitoring performance to ensure adherence to all
service and productivity standards to provide guest
--- Process and approve timecards in ADP payroll system.
--- Checks and controls room reservations, front office systems,
supplies inventory, scheduling, forecasting and department budget
to maximize revenue. Compile and prepare financial reports,
including: rate and availability calendar.
--- Communicate with guests and employees both verbally and in
writing to answer questions and provide clear direction in advising
and instructing staff in details of work. Organize, conduct and/or
attend meetings to obtain and disseminate pertinent
--- Organize and conduct pre-shift and departmental meetings to
disseminate pertinent daily information. Attend other hotel
meetings as deemed necessary.
--- Investigates guest complaints.
--- Participates and/or steers the hotel Safety Committee.
--- Ensures that Quality Standards and Services are maintained for
Property, Product, and People.
--- Manages Guest Service Relations, Training, and Guest Response
--- Communicates daily with Front Office Manager and employees to
ensure proper operating procedures are in compliance.
--- Must be able to work all shifts.
--- Assists in check-in / check-out of guests or any related guest
--- Perform room inspections which require bending, stooping,
reaching overhead and moving throughout guest floors.
--- Monitors Guest Scores to included Signature and focuses on
product improvement to include the PIP and Capital process.
--- Ensures Security for the hotel's customers, employees, and
--- Remains current on business trends and local activities.
--- Enforces established policies and procedures for WinStar World
Hotel and the hotel's brand.
--- Participates and ensures smooth operation of Manager On Duty
--- Assists in conducting the departmental operational audits and
assists in developing corrective action plans.
--- Practices the WinStar World Hotel Culture and ensures all
cultural expectations are implemented and regularly practiced
throughout the hotel.
--- Supports hotel's training needs and efforts.
--- Responsible for performing "other duties" as assigned by
Keywords: Winstar World Casino Hotel, Denton , Assistant Front Office Manager, Executive , Thackerville, Texas
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