Account Manager - Facilities Management
Company: CBRE
Location: Denton
Posted on: June 21, 2022
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Job Description:
Posted11-May-2022Service lineGWS SegmentRole typeFull-timeAreas
of InterestFacilities ManagementLocation(s)Denton - Texas - United
States of AmericaSUMMARY
The Account Manager is responsible for the day to day business
operations of client contracts related to facility management
valued up to 15M in revenue, including the training, guidance and
development of the account team, meeting all performance and
compliance requirements of the client, coordinating client requests
and troubleshooting issues, developing long term client
relationships, meeting annual P&L expectations, and delivering
companywide KPIs.
This role will be onsite with the client in Denton, Texas with the
potential to work remotely 1-2 days per week.ESSENTIAL DUTIES AND
RESPONSIBILITIESManage all aspects of assigned client
relationships, including client retention, expansion, KPIs,
P&LFormulate and manage an effective service strategy, working
closely with the client, supply chain, trade services, support
center and business analytics to set annual goals, achieve
continuous improvement and deliver superior client outcomesManage
expansion and diversification of CBRE product offerings, negotiate
and enter into agreements with clients for additional services -
working with Business Development on pricing, staffing, logistics,
and contract obligationsEnsure a standard of excellence in quality
and client satisfaction, through detailed quality control,
consistent follow through, team engagement and effective cross
functional collaborationDirectly manage a team of hourly employees
in delivering all client commitments; provides formal coaching &
development of direct reports, annual performance reviews, career
development and understands that an engaged employee is an
essential component for successCollaborate effectively across all
departments within the organization to achieve superior client
outcomes; driving results through effective communication, a clear
understanding of cross functional roles and responsibilities,
holding others accountable and managing outcomes with multiple
stakeholdersUnderstand and effectively manage all contractual
obligationsMaintain a quarterly schedule of client business
reviews, monthly and weekly meetings as needed, and effectively
communicate account wins, risks, KPIs and general operating
outcomes to executive leadership monthlyOther duties as
assigned
SUPERVISORY RESPONSIBILITIESProvides formal supervision to direct
reports.QUALIFICATIONSTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily.The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
EDUCATION and EXPERIENCEHS Diploma/GED2 years account management or
related experience preferredSupervisory experience
preferredFacilities management experience a plusBachelor's degree a
plus
CERTIFICATES and/or LICENSESSix sigma training a plus
COMMUNICATION SKILLSExcellent written and verbal communication
skills. Strong organizational and analytical skills. Ability to
provide efficient, timely, reliable, and courteous service to
customers. Ability to effectively present information.
FINANCIAL KNOWLEDGERequires advanced knowledge of financial terms
and principles. Ability to calculate intermediate figures such as
percentages, discounts, and commissions. Conducts advanced
financial analysis.
REASONING ABILITYAbility to comprehend, analyze, and interpret
complex documents. Ability to solve problems involving several
options in situations. Requires advanced analytical and
quantitative skills.
OTHER SKILLS and/or ABILITIESProficiency with MS Office and
Business ApplicationsProfessional verbal and written communication
skillsDemonstrated ability to professionally present to Senior
Executives and influence key stakeholders at all levels of an
organization.Ability to prioritize against competing tasksKnowledge
of Facilities Management/Trade Services requiredKnowledge of
customer service principles and practicesAbility to develop trusted
advisor relationships with key accounts, customer stakeholders and
executive sponsorsPeople leadership experience preferred.
SCOPE OF RESPONSIBILITYDecisions made with thorough understanding
of procedures, company policies, and business practices to achieve
general results and deadlines. Responsible for setting work unit
and/or project deadlines. Errors in judgment may cause short-term
impact to department
#INDSJCBRE is an equal opportunity/affirmative action employer with
a long-standing commitment to providing equal employment
opportunity to all qualified applicants regardless of race, color,
religion, national origin, sex, sexual orientation, gender
identity, pregnancy, age, citizenship, marital status, disability,
veteran status, political belief, or any other basis protected by
applicable law.NOTE: An additional requirement for this role is the
ability to comply with COVID-19 health and safety protocols,
including COVID-19 vaccination proof and/or rigorous testing.CBRE
GWSCBRE Global Workplace Solutions (GWS) works with clients to make
real estate a meaningful contributor to organizational productivity
and performance. Our account management model is at the heart of
our client-centric approach to delivering integrated real estate
solutions. Each client is entrusted with a dedicated leader and is
supported by regional and global resources, leveraging the
industry's most robust platform. CBRE GWS delivers consistent,
measurably superior outcomes for our clients at every stage of the
lifecycle, and across industries and geographies.
Keywords: CBRE, Denton , Account Manager - Facilities Management, Executive , Denton, Texas
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