Account Manager - Facilities Management

Company: CBRE
Location: Denton
Posted on: June 21, 2022

Job Description:

Posted11-May-2022Service lineGWS SegmentRole typeFull-timeAreas of InterestFacilities ManagementLocation(s)Denton - Texas - United States of AmericaSUMMARY
The Account Manager is responsible for the day to day business operations of client contracts related to facility management valued up to 15M in revenue, including the training, guidance and development of the account team, meeting all performance and compliance requirements of the client, coordinating client requests and troubleshooting issues, developing long term client relationships, meeting annual P&L expectations, and delivering companywide KPIs.
This role will be onsite with the client in Denton, Texas with the potential to work remotely 1-2 days per week.ESSENTIAL DUTIES AND RESPONSIBILITIESManage all aspects of assigned client relationships, including client retention, expansion, KPIs, P&LFormulate and manage an effective service strategy, working closely with the client, supply chain, trade services, support center and business analytics to set annual goals, achieve continuous improvement and deliver superior client outcomesManage expansion and diversification of CBRE product offerings, negotiate and enter into agreements with clients for additional services - working with Business Development on pricing, staffing, logistics, and contract obligationsEnsure a standard of excellence in quality and client satisfaction, through detailed quality control, consistent follow through, team engagement and effective cross functional collaborationDirectly manage a team of hourly employees in delivering all client commitments; provides formal coaching & development of direct reports, annual performance reviews, career development and understands that an engaged employee is an essential component for successCollaborate effectively across all departments within the organization to achieve superior client outcomes; driving results through effective communication, a clear understanding of cross functional roles and responsibilities, holding others accountable and managing outcomes with multiple stakeholdersUnderstand and effectively manage all contractual obligationsMaintain a quarterly schedule of client business reviews, monthly and weekly meetings as needed, and effectively communicate account wins, risks, KPIs and general operating outcomes to executive leadership monthlyOther duties as assigned
SUPERVISORY RESPONSIBILITIESProvides formal supervision to direct reports.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCEHS Diploma/GED2 years account management or related experience preferredSupervisory experience preferredFacilities management experience a plusBachelor's degree a plus
CERTIFICATES and/or LICENSESSix sigma training a plus
COMMUNICATION SKILLSExcellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable, and courteous service to customers. Ability to effectively present information.
FINANCIAL KNOWLEDGERequires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
REASONING ABILITYAbility to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and/or ABILITIESProficiency with MS Office and Business ApplicationsProfessional verbal and written communication skillsDemonstrated ability to professionally present to Senior Executives and influence key stakeholders at all levels of an organization.Ability to prioritize against competing tasksKnowledge of Facilities Management/Trade Services requiredKnowledge of customer service principles and practicesAbility to develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsPeople leadership experience preferred.
SCOPE OF RESPONSIBILITYDecisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department
#INDSJCBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.CBRE GWSCBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Keywords: CBRE, Denton , Account Manager - Facilities Management, Executive , Denton, Texas