Sr. Director Operations Execution

Company: Sally Beauty Holdings LLC
Location: Denton
Posted on: June 22, 2022

Job Description:

Overview (Text Only):
Nestled conveniently in North Texas in the vibrant city of Denton is the corporate headquarters of Sally Beauty Holdings, the world's largest wholesale and retail distributor of beauty supplies. We are inviting applications for our Sr. Director of Operations Execution.

"At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us."

Responsible for fostering operational excellence and associate engagement across the fleet of 2800+ Sally Beauty Stores. Leads and influences customer-centricity across all levels of the organization. Directs the creation, design and implementation of all store and field communications and educational initiatives inspiring and engaging associates to deliver exceptional customer service. Conceives, plans, and facilitates the end to end development and rollout of strategic initiatives to grow sales and profitability. Leads cross-functional teams to align business priorities and continuous process improvements to increase store productivity. Ensures workload is aligned with store capacity to enable efficient execution while achieving a high level of satisfaction by associates and customers.

Responsibilities (Text Only):

• Responsible for creating and implementing a strategic communications and educational program that aligns with the corporate strategy, inspires store/field employees and drives results.
• Leads the Operations Execution team to ensure that all communications and training materials are relevant, compelling, customer focused, aligned with strategy, high quality, easy to understand/act upon and produces results.
• Implement and protect communication cascade and standards for delivery of programs to field teams.
• Oversees the development and innovation of educational and product knowledge initiatives that inspire and promote business-building behaviors.
• Leads the development of all policy and procedures, best practices and technologies to improve and simplify the daily execution of store/field activities to reduce distractions and empower stores to achieve sales goals.
• Benchmarks with other best-in-class retailers and innovates operations strategy and technologies to drive continuous improvement.
• Establishes metrics to measure success. Analyzes data and offer key insights to business partners to drive continuous improvement and reduction of store/field workload.
• Leads the organization in the quarterly strategic planning process to align on priorities and workload for store and field teams; builds awareness and holds teams accountable to achieve workload reduction goals.
• Collaborates with key Digital, Learning & Development, Merchandise, Marketing, Human Resources, and other Support Center business partners to provide insight and recommendations on best practices to achieve optimal store execution.
• Partners with Merchandise Planning, Visual Execution, and Allocation to ensure store flow strategies and direction enhances merchandise attribution, improves customer experience and can be successfully executed by store teams.
• Leads major projects and large scale meetings including strategic planning, calendar management, program rollouts, contingency planning, gap analysis, budgeting, and post mortem.Qualifications (Text Only):
  
  • Bachelor's degree in Journalism, English, Communications, Education, Business, Human Resources or a related field.
  • 10+ years of relevant and progressive experience in communication (public relations, journalism, corporate communication or related fields), project management, retail operations; specialty retail industry preferred.
  • Proven communication, operations, and educational strategy-building skills; understanding of retail operations a must.
  • Proven project management skills to deliver high quality, complex projects
  • Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web-browsers
  • Flexible schedule - some evenings and weekends may be required; ability to travel as needed (up to 10%)Competencies / Attributes Indicate relative "qualitative" or other important aspects that would enhance the ability to perform the job. i.e. detail oriented, customer focused, team player, etc.
    
    • Focus on customers: Passion for delivering great customer experience
    • Embraces company direction and culture
    • Engage and of urgency
    • Encourages and participates in creative, out-of-the-box thinking
    • inspire: High energy and positivity with a strong sense
    • Enthusiasm for the beauty industry and its products. Strong desire to provide the best communication and education possible for the stores
    • Develops team to be future leaders and high performers in an environment that encourages creativity and empowerment.
    • Manages with courage, makes tough calls
    • Champions new ideas and approaches
    • Establishes direction, mentors and provides constructive feedback
    • Excellent ability to prioritize many tasks and handle high workloads as necessary
    • Manages conflict effectively
    • Proactively and continuously focuses on process and quality improvement
    • Strategic thinker - desire to shape strategy
    • Establishes trust and demonstrates integrity
    • Values and builds collaborative relationships
    • Ability to work independently and make sound decisions quickly and effectively; self-motivated
    • Strong desire for constant self-development and learning
    • Well-organized, detail-oriented, and able to handle a fast-paced work environment
    • Business and financial acumen
    • Excellent oral and written communication skillsWe offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!
      At SBH, we remain committed to protecting the health and safety of all our customers and associates and maintain the following COVID-19 Precautions:
      
      • Personal protective equipment provided or required
      • Social distancing guidelines in place
      • Sanitizing, disinfecting, or cleaning procedures in place
      • Remote interview processQualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.
        
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Keywords: Sally Beauty Holdings LLC, Denton , Sr. Director Operations Execution, Executive , Denton, Texas