Front Office Manager - Embassy Suites, Denton, TX

Company: O'Reilly Hospitality Management, LLC
Location: Denton
Posted on: November 25, 2022

Job Description:

Join our team! Now hiring Front Office Manager at Embassy Suites Denton, TX! Embassy Suites Denton, TX is proudly managed by O'Reilly Hospitality Management, LLC (OHM.) At OHM, WE are: A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, communityinvolvement, & philanthropic outreach efforts. Committed to empowering team members throughout all levels of leadership. Every team member has the opportunity to contribute in a unique way, making a real impact. Seeking supportive, collaborative, relationship-builders to join our team! What we offer: 401k & Roth match - full-time and part-time team members are eligible! Health, Dental, Vision & Life Insurance Options Paid Time Off, including Paid Parental Leave Growth Potential and Career Advancement Hotel/Restaurant Travel Perks & Discounts! This is a safety sensitive position that may be subject to additional safety requirements Ready to start your journey with us? View the full job description attached and click Apply to get started with your application. Who will I reports to?: Assistant General Manager Who will I supervise directly?: Assistant Front Office Manager Front Office Supervisors Who will I oversee?: Guest Service Representatives, Night Auditors, Bellman The main purpose for the Position: To supervise the activities of the Front Office during assigned shift and perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to front office team members which contributes to an overall positive experience. The Front Office Manager is responsible for delivering a positive and memorable guest experience. What are my key essential responsibilities: Supervises Front Office: recruiting, hiring, performance evaluations, training and development, and progressive discipline. Must have Front Office knowledge Must have Hilton knowledge Must have Hotel Experience Maintains OHM and brand standards of service quality, ensuring that all guest needs are met and provide with world-class guest service. Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department. Liaison with all departments including Housekeeping, F&B, Sales, and Engineering. Contributes to the profitability and guest satisfaction perception of other hotel departments. Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas. Develops short term and long term financial and operational plans for the Front Office department which relate to the overall objective of the hotel. Actively participates in the hotel Sales efforts. Collaborates on the creation, management and operation within property budget and expense plans. Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image. Manages Front Office operations to ensure maximization of RevPar and overall profitability. Maintains procedures for cash, credit control and handling of financial transactions. Maintains procedures for security of monies, guest security and emergency procedures. Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns. Schedules team according to labor standards and forecasted occupancy. Ensures staff is properly trained according to OHM and brand standards to provide world-class guest service. Supports team member recognition and engagement programs. Manages in compliance with local, state and federal laws and regulations. Reports to work for scheduled shift, on time and in uniform in accordance with company policy. Knows and complies with all company policies and procedures pertaining to this position and its duties. Takes the initiative to greet guests in a friendly and warm manner. Embrace O'Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture. Performs other duties and responsibilities as required or requested. The ideal candidate will have the Skills & Abilities to: Strong leadership, management, organizational and communication skills. The ability to spot and resolve problems efficiently. Excellent verbal and written communication skills. The ability to deliver results. The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions. The ability to multitask and prioritize. Experience with relevant brand-specific PMS. Have computer skills to include Microsoft Word, Microsoft Excel, etc. Presenting professionally and persuasively to individuals and team members. Demonstrating sound knowledge of all aspects of the hotel and services offered. Use analytical skills for measuring business potential and value to the hotel. Interact with all levels of customers and hotel management. Being comfortable with the high level of visibility and the leadership role with the hotel and community. Able to work under pressure This is a safety sensitive position that may be subject to additional safety requirements Education & Experience: Associate or bachelor's degree in Hospitality Management, Management, or Business. Two-year supervisory experience, one-year line level experience, OR an equivalent level of education and experience preferred. Physical Requirements of the Position: Standing for long periods of time. Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects. May be required to lift in excess of 40 pounds on occasion. Work Conditions: Inside work environment. Not substantially exposed to adverse conditions.Job Type: Full-timePay: From $60,000.00 per yearBenefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Parental leave Referral program Retirement plan Vision insuranceWork Location: One location

Keywords: O'Reilly Hospitality Management, LLC, Denton , Front Office Manager - Embassy Suites, Denton, TX, Executive , Denton, Texas