Content Strategy Manager Job

Company: PACCAR
Location: Denton
Posted on: January 24, 2023

Job Description:

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!

Division Information

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

This position is based at Peterbilt's Division Office in Denton, Texas, where we have been headquartered since 1992 and manufacturing since 1980. In Denton, we have manufactured, supported, and distributed over 600,000 trucks and over 1 million trucks as a company. Our employees take great pride in our products, and we are recognized as a premier employer and valued partner in the local community.

Requisition Summary

Are you ready to make a direct impact in helping to shape our future? In this vital role, you will help facilitate the Technical Publications across our Peterbilt product portfolio. You will manage and coordinate service publications planning and execution as we adopt the Empolis Content Lifecycle System (CLS) and an internal Repair and Maintenance Information (RMI) system. You will assist in the establishment and adherence to the internal stylesheet(s). The Content Strategy Manager is responsible for a content strategy that conforms to and sets out to achieve business goals, especially supporting both our customers and field teams.

Job Functions/ Responsibilities:

* Training and leading Technical Content Authors as they're onboarded to support the RMI program
* Create and maintain editorial taxonomies and content migration plans
* Understand the full customer journey to define and create best practices for ensuring content is consistent, accessible, understandable, actionable, and engaging across touchpoints and channels
* Work cross-divisionally and cross-functionally throughout the RMI program design, validation, and implementation phases, as well as post-program launch to maintain best business practices and continuous process improvements
* Partner directly with our Publications Managers to ensure all required material is properly structured and published through our CLS and Repair and Maintenance Information (RMI) systems Actively ensure our transition from Ixiasoft CMS to Empolis CLS is as streamlined as possible
* Coordinate with a global team to successfully launch our RMI program, including active workshop engagement and attendance as needed

Basic Qualifications

We are looking for a professional with these required skills to achieve our goals:

* Knowledge and experience in CMS/CLS (Content Management/Lifecycle Systems), Smartsheet, XML, and HTML
* Minimum 3+ years' experience in taxonomy and publication structure
* Experience in content migration
* Technical aptitude and ability to succinctly communicate complicated topics
* Perform in a fast-paced, results-oriented environment, and manage multiple priorities
* Exceptional organization, attention to detail and time management skills
* MS Office, Adobe Suite, and Sharepoint experience
* Interpersonal skills and a team-oriented mindset
* Continuous improvement and learning to support the evolution of our department
* Motivated to provide high quality technical documentation for customers and dealers

Preferred Qualifications

If you have the following characteristics, it would be a plus:

* Bachelor's degree in technical publications, business, or engineering, or a related subject
* Minimum of 3-5 years' experience in the trucking or automotive industry
* Understanding of industry standards that directly impact technical publications
* Experience or training in Six Sigma
* Strong written and verbal communication
* Ability to travel up to 30%, domestic and international

Core Competencies

* Lead Innovation and Quality Initiatives
* Drive for Results
* Use Sound Judgment/Business Acumen
* Demonstrate Adaptability
* Manage Execution
* Influence Others
* Act with integrity

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups - The Diversity Council, Peterbilt Women's Initiative (PBWin), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and LGBTQ+ Advocate support group.

Why work for PACCAR/Peterbilt?

* Medical, Dental and Vision plan options
* Flexible spending accounts and health savings account
* 401(k) with dollar-for-dollar company match up to 5%
* Fully funded pension plan that provides monthly benefits after retirement
* 12 paid holidays, sick and vacation time
* Tuition reimbursement program
* Paid short-and long-term disability program

Job Segment: Content Strategy, Six Sigma, Manager, Marketing, Management, Customer Service, Strategy

Keywords: PACCAR, Denton , Content Strategy Manager Job, Executive , Denton, Texas