Housekeeping Supervisor
Company: Winstar World Casino Hotel
Location: Thackerville
Posted on: January 13, 2022
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Job Description:
FUNCTION:
Responsible for assisting the Executive Housekeeper in maintaining
the cleanliness and appearance of the guest accommodations and
public areas and ensure that all Team Members performing
housekeeping functions carry out their assignments in accordance
with established standards. Additionally, this position will be
responsible for all housekeeping problems, supplies, linen,
equipment, housekeeping work orders for Engineering and any other
duties as assigned or required.
RESPONSIBILITIES:
-Responsible for ensuring complete guest satisfaction.
-Responsible for investigating guest complaints.
-Responsible for assisting the Executive Housekeeper in the
assignment and supervision of all housekeeping Team Members
-Responsible for ensuring proper established standards and
procedures for housekeeping staff as to brand and company
standards.
-Responsible for inspecting and evaluating physical condition of
guestroom and public area product.
-Responsible for inventories of guest supplies and amenities
including equipment on a monthly basis.
-Responsible for training all housekeeping and laundry staff
according to expectations and standards.
-Responsible for the Supervision and operation of linen, supply and
storage rooms.
-Responsible for enforcing inventory controls for uniforms, linens
and supplies to be monitored by issuance procedures and
purchasing.
-Responsible for documenting needs of the department to furnish
management with budget requests.
-Responsible for managing, monitoring and making adjustments in
order to comply with energy conservation program management.
-Responsible for key control.
-Responsible for ensuring that Team Members are satisfied in
current position and that we are focused on their development.
-Responsible for assisting in monitoring and controlling the
operating budget.
-Responsible for ensuring proper maintenance in regards to
building, furniture, fixture, and equipment.
-Responsible for evaluating condition of furniture, fixtures, dcor
and make recommendations and assist in the coordination of rehab
projects.
-Responsible for ensuring that Quality Standards and Service are
maintained as to Property, Product and People.
-Responsible for assisting the updating of all safety
procedures.
-Responsible for ensuring that all cleaning agents are properly
mixed and used according to instructions and safety guidelines.
-Responsible for participating on the hotel Safety Committee.
-Responsible for compliance with fire and safety issues.
-Responsible for assisting in planning and conducting housekeeping
staff meetings and attend various other related meetings throughout
hotel.
-Responsible for providing assistance and instruction to employees
and makes routine hiring decisions.
-Responsible for communicating daily with other management, and
department heads and employees to ensure proper operating
procedures are in compliance.
-Responsible for working all shifts.
-Responsible for assisting Executive Housekeeper in the maintenance
and control of "lost and found".
-Responsible for assisting in the development of annual budgets and
periodic forecasts for the hotel.
-Responsible for ensuring Security for the hotel's customers,
employees, and property assets. Adheres to established policies and
procedures for Winston Hospitality, Inc
-Practices the Winston Hospitality, Inc. Culture and ensures all
cultural expectations are implemented and regularly practiced
throughout the Housekeeping Department.
-Adheres to established policies and procedures for Winston
Hospitality, Inc
-Practices the Winston Hospitality, Inc. Culture and ensures all
cultural expectations are implemented and regularly practiced
throughout the Housekeeping Department.
-Responsible for assisting in cleaning rooms, public areas,
inspections and performing laundry functions as work loads may
require.
-Responsible for assisting in training all housekeeping Team
Members as Room Attendants, House Persons, Room Inspectors, Laundry
Attendants, and Housekeeping Supervisors.
-Responsible to Inspect rooms.
-Responsible to clean rooms when needed.
-Responsible for performing "other duties" as assigned by
management.
GROOMING/UNIFORMS
-All employees must maintain a neat, clean and well-groomed
appearance. Specific uniform guidelines and/or required articles of
clothing will be explained to you as a part of the orientation
process.
LICENSES OR CERTIFICATES
-Ability to obtain any licenses or permits that may be required by
law or company Regulations.
TECHNICAL EXPERIENCE:
-Must have basic knowledge of sanitation requirements/controls and
applications of relevant chemicals.
-Must have knowledge of Corporate policies applicable to
housekeeping, especially those relating to safety and security of
guest and hotel property.
-Must have basic mathematical skills to prepare moderately complex
calculations for financial reporting.
-Must have exceptional supervisory skills to manage entire
housekeeping operation.
-Must have the ability to deal effectively with team members,
customers, vendors, and contractors.
-Must have the ability to coordinate and cooperate with other
departments regarding housekeeping service activities.
-Must have the ability to stand, walk, bend, reach and move
continuously to inspect rooms on all floors of the hotel.
-Must have the ability to access and accurately input information
using a moderately complex computer system for room inventory
control.
Keywords: Winstar World Casino Hotel, Denton , Housekeeping Supervisor, Hospitality & Tourism , Thackerville, Texas
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