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Customer Service / Dispatch

Company: Technology Resource Center of America LLC
Location: Denton
Posted on: May 12, 2022

Job Description:

TRCA is looking for a qualified candidate to provide support to end users on a variety of service requests related to their phone system, data network, or other technological devices. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personal requests for technical support. Documents, tracks, and monitors the service ticket to ensure a timely resolution. Ability to provide service from the beginning to the end of the department process. This includes taking the customer call, dispatching the appropriate technician to the customer site, and then following up to make sure that the end resolution was to the satisfaction of the customer.Job Duties:Provides top notch customer serviceWorks with sales team to provide customer service regarding phone system requests.Has direct contact with the customer regarding service requestsDispatches technicians internally or nationwide for service workOpens and manages service orders in ticketing softwareTracks service tickets from beginning to the end of the projectQualifications:Previous customer service experience is a MustAbility to stay calm when resolving customer issuesExcellent verbal and written communicationExcellent follow up and organizational skillsIntermediate understanding of computersTime management skills and ability to handle multiple tasksPrior telecommunication technology skills very helpfulMonday - Friday 10 AM - 7 PM$15 - $16 per hourPI175401404SDL2017

Keywords: Technology Resource Center of America LLC, Denton , Customer Service / Dispatch, Hospitality & Tourism , Denton, Texas

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