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Exe Housekeeper

Company: Winston Hospitality
Location: Thackerville
Posted on: May 12, 2022

Job Description:

Job Description JOB TITLE: Executive Housekeeper DEPARTMENT: Rooms DIRECT REPORT: Director of Rooms FUNCTION: Responsible for assisting Director of Rooms in providing supervision and direction for allHousekeeping activities of the hotel to ensure the highest levels ofcleanliness and guest satisfaction are maintained according to brand andcompany established guidelines. Responsible for training and motivatingemployees. RESPONSIBILITIES:

  • Responsible for working with all departments to ensure Guest & Employee Satisfaction.
  • Investigates guest complaints.
  • Responsible for implementing proper standards and procedures for housekeeping staff as to brand and company standards.
  • Responsible for inspecting and evaluating physical condition of guestroom and public area product.
  • Responsible for inventories of guest supplies and amenities including equipment on a monthly basis.
  • Responsible for payroll process, approving timecards in ADP. (To be trained over the course of 3 months)
  • Supervises Housekeeping Supervisors, Room Attendants, House-persons, Inspectors, and Public Area Attendants.
  • Responsible for training all housekeeping and laundry staff according to expectations and standards.
  • Responsible for inventory controls for linens and supplies.
  • Responsible for evaluating condition of furniture, fixtures.
  • Responsible for ensuring that Quality Standards and Service are maintained as to Property, Product and People.
  • Responsible for making sure all safety procedures are adhered to.
  • Responsible for participating on the hotel Safety Committee.
  • Responsible for compliance with fire and safety issues.
  • Responsible for planning and conducting staff meetings and attend various other related meetings throughout hotel.
  • Responsible for providing assistance and instruction to employees and makes routine hiring decisions.
  • Communicates daily with other management, and department heads and employees to ensure proper operating procedures are in compliance.
  • Must be able to work all shifts.
  • Process time cards for payroll in ADP. (Training over 3 months)
  • Ensures Security for the hotel's customers, employees, and property assets.
  • Enforces established policies and procedures for WinStar World Hotel.
  • Practices the WinStar World Hotel Culture and ensures all cultural expectations are implemented and regularly practiced.
  • Supports hotel's training needs and efforts.
  • Responsible for performing "other duties" as assigned by management. LICENSES OR CERTIFICATES: Ability to obtain any licenses or permits that may be required bylaw or company Regulations. GROOMING/UNIFORMS: All employees must maintaina neat, clean and well-groomed appearance. Specific uniform guidelines and/orrequired articles of clothing will be explained to you as a part of theorientation process. TECHNICALSKILLS AND ABILITIES: · Must have basic knowledge of sanitationrequirements/controls and applications of relevant chemicals. · Must have knowledge of brand standardsand corporate policies applicable to housekeeping, especially those relating tosafety and security of guest and hotel property. · Must have basic mathematical skills toprepare moderately complex calculations for financial reporting. · Must have exceptional supervisoryskills to manage entire housekeeping operation. · Must have the ability to dealeffectively with employees, vendors, and contractors. · Must have the ability to coordinate andcooperate with other departments regarding housekeeping service activities. · Must have the ability to stand, walk,bend, reach and move continuously to inspect rooms on all floors of the hotel. · Must have the ability to access andaccurately input information using a moderately complex computer system forroom inventory control. PHYSICAL,MENTAL & ENVIRONMENTAL DEMANDS:
    • Physically mobile with reasonable accommodations.
    • Must be able to lift and carry upwards to 25 pounds.
    • Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
    • Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
    • Read, write, speak, and understand English.
    • Operate in mentally and physically stressful situations.
    • Respond to visual and aural cues
    • Work in cold & hot temperatures
    • Possibly be exposed to second hand smoke SAFETY REQUIREMENTS: Personal ProtectiveEquipment (PPE) may be required when performing work duties that may have thepotential of risk to your health or safety. The hotel will provide the requiredPPE. Team members will be trained in the proper use and care of any assignedPPE. It is your responsibility to report defective, damaged or lost PPE, orequipment that does not fit properly, to your Manager. NOTICE:Standing, bending, stooping,and lifting weights up to and including 50 lbs. may be required. Thehospitality business functions seven (7) days a week, twenty-four hours a day.In addition, this is a hospitality business and a hospitable service atmospheremust be projected at all times.

Keywords: Winston Hospitality, Denton , Exe Housekeeper, Hospitality & Tourism , Thackerville, Texas

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