Customer Service / Dispatch
Company: Technology Resource Center of America LLC
Posted on: May 12, 2022
TRCA is looking for a qualified candidate to provide support to
end users on a variety of service requests related to their phone
system, data network, or other technological devices. Identifies,
researches, and resolves technical problems. Responds to telephone
calls, email, and personal requests for technical support.
Documents, tracks, and monitors the service ticket to ensure a
timely resolution. Ability to provide service from the beginning to
the end of the department process. This includes taking the
customer call, dispatching the appropriate technician to the
customer site, and then following up to make sure that the end
resolution was to the satisfaction of the customer.
--- Provides top notch customer service
--- Works with sales team to provide customer service regarding
phone system requests.
--- Has direct contact with the customer regarding service
--- Dispatches technicians internally or nationwide for service
--- Opens and manages service orders in ticketing software
--- Tracks service tickets from beginning to the end of the
--- Previous customer service experience is a Must
--- Ability to stay calm when resolving customer issues
--- Excellent verbal and written communication
--- Excellent follow up and organizational skills
--- Intermediate understanding of computers
--- Time management skills and ability to handle multiple tasks
--- Prior telecommunication technology skills very helpful
Monday - Friday 10 AM - 7 PM
$15 - $16 per hour
Keywords: Technology Resource Center of America LLC, Denton , Customer Service / Dispatch, Hospitality & Tourism , Denton, Texas
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