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MegaStar Casino - Kitchen 377 - FOH Crew Member

Company: Traditions Spirits, Inc.
Location: Sadler
Posted on: May 25, 2023

Job Description:

Job Details

Level Entry

Job Location MegaStar Gaming Center Food & Beverage - Willis, OK

Position Type Part Time

Education Level High School / GED

Salary Range $13.00 Hourly

Travel Percentage Negligible

Job Shift Any

Job Category Restaurant - Food Service

Join Our Family
Who says you cant choose your family?

We believe in exceeding our employees expectations by treating them like family and acknowledging them as our most valuable assets. We cant operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.

Whats in it for you?

The opportunity to use the sum of your lifes experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation, and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing, youll feel proud to be a part of every day?

Employee Benefits:

  • Now Offering Daily Pay
  • 401(k) Matching
  • Affordable Health Insurance
  • Affordable Dental Insurance
  • Affordable Vision Insurance
  • Employee Assistance Program
  • Employee Discount
  • Paid Time Off
  • Employee Recognition Programs
  • Anniversary & Birthday Programs
  • Award Co.
  • Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
  • Referral bonuses for bringing new members to our team.


    Traditions -believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time.


    Position Description
    As a Crew Member, you will be responsible for: Serving each guest courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude. Filling orders. Operating a cash register. Keeping your area neat, and clean. Work in the kitchen preparing food and completing other assigned tasks.


    • Embodies Traditions' -Mission, Vision, and Core Values.
    • Greet customers upon arrival.
    • Inform customers of any specials or promotions running currently.
    • Answer any questions the customers might have.
    • Take orders with accuracy
    • Repeat orders to customers to ensure they are correct
    • Accept payment and accurately supply change, when needed
    • Direct complaints and concerns to Manager
    • Ensure food is delivered to the table hot and fresh
    • Offer to refill drinks
    • Check with customers to ensure their overall satisfaction
    • Thank customers for their business, invite them to return
    • Maintain a clean, sanitary, and organized dining room and service area
    • Maintain a fast speed of service, especially during rush times
    • Take orders from customers and input their selections into the restaurant's computer systems
    • Assemble orders on trays or in bags depending on the type of order
    • Process large orders for events
    • Count down your till at the end of each shift
    • Clean your station thoroughly before, during and after each shift
    • Respond to guest questions, concerns and complaints and make sure they leave satisfied
    • Follow all restaurant safety and security procedures
    • Arrive on time for all shifts and stay until shift completion
    • Work and communicate effectively with co-workers and management.
    • Conduct administrative duties and errands as required.
    • Escalate any problems or complaints to the relevant supervisor or manager.
    • Prioritize important tasks and manage your time effectively.
    • Man and operate equipment relative to your role.
    • Maintain professionalism and a positive attitude.
    • Offer to refill drinks
    • Check with customers to ensure their overall satisfaction
    • Thank customers for their business and invite them to return.
    • Maintain a clean, sanitary, and organized dining room and service area
    • Complete all side work at end of the shift
    • Comply with all health and food safety regulations at all times
    • Prepare and garnish food for delivery to guests following SOP manuals
    • manner
    • Identify food that is incorrect and remedy the problem before it is sent to the guests
    • Know the table numbers in the restaurant and be prepared to run food to guests

      • Be aware of time; keep tabs on how long items have been in the window; find out why something has not been delivered quickly (i.e. lost check or check not thrown by cook); make sure guests are not kept waiting or are given a reason why
      • Have full knowledge of all items and how the food should appear on the plate (including correct garnish and plating)
      • Stock and rotate all needed supplies in the service areas and dining room
      • Comply with all Federal, State, and Local regulations as well as the IHOP Safety Manual and SOP health, sanitation, and safety guidelines
      • Perform all cleaning duties
      • Comply with uniform and appearance standards per SOP guidelines
      • Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting Shift Manager.
      • Sort and rinse dirty dishes, glass, tableware, and other cooking utensils and place them in racks to send through the dish machine
      • Sort and stack clean dishes. Carries clean dishes to cooks line and other proper storage areas
      • Clean and roll/unroll mats
      • Fill/empty soak tubs with cleaning/sanitizing solutions
      • Wipe up any spills to ensure floors remain dry
      • Clean tables and/or counters after guests have finished dining
      • Maintain personal health and sanitation standards (wash hands after using the restroom, etc.)
      • Sweep/mop floors and remove trash as needed.


        • Ability to answer the phone in a professional manner as trained
        • Superior attendance and punctuality
        • Always wear a safety belt when lifting over 20 lbs.
        • Always wear slip-resistant shoes
        • Provide information to supervisors/managers
        • Create and support an environment of Teamwork by helping a fellow employee or guest, without a second thought


Keywords: Traditions Spirits, Inc., Denton , MegaStar Casino - Kitchen 377 - FOH Crew Member, Hospitality & Tourism , Sadler, Texas

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