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On Call Banquet Server

Company: Traditions Hospitality Group
Location: Thackerville
Posted on: May 11, 2024

Job Description:

Who says you can't choose your family?We believe in exceeding our employees' expectations by treating them like family and acknowledging them as our most valuable assets. We can't operate a great business without great people, and we take that seriously by showing our employees how much they mean to us every day.What's in it for you?The opportunity to use the sum of your life's experiences and knowledge to expand a successful organization into a new facility, to stabilize that new creation and watch it grow. We provide a strong support staff that is ready to mentor and encourage our team members to grow with the organization in a fun and exciting atmosphere! Should you invest your career in a job so amazing you'll feel proud to be a part of every day?Benefits, Vacation, Paid Holidays, 401K and Competitive Salaries.OUR MISSION:"Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability and delivering legendary service to every guest, every time."Provides guests in the catering department with the highest standards of food and beverage service on all functions. In doing so, it is expected that all efforts be directed toward guest satisfaction, the achievement/maintenance at division standards and profit maximization.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:NOTE: Traditions, Inc. may change the requirements of this job description at any time. These include, but are not limited to the following:Embodies Traditions' Mission, Vision, and Core ValuesPunch and/or sign-in (ready for work) and immediately check for work assignmentComplete any assigned work dutiesAttend pre-function briefingBe able to read a BEO and know how to complete a setup and "mise en place" based on the information contained thereinSet tables in your assigned area (or check to see they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean, unspotted silverware, clean china with no chips or cracks; clean unspotted glassware. Table complements (salt and pepper, sugar, bread baskets, etc.) should be clean and filled properlyAssist manager/supervisor in setting up buffet and other special food services tables/stationsCheck guest's identification in order to ensure they meet he minimum age requirements for alcohol consumptionThis position is located within The Chickasaw Nation's Casinos.SERVICE:Know the menu for each function served, and be able to knowledgeably explain the major ingredients and preparation methods for each item to be servedFollow timing procedures for setting each courseGreet and serve guests, following guidelines for "Aggressive Hospitality" and all other details of our policies and procedures regarding the service of food and beverageAcknowledge and respond to all guest requests, bringing them to the attention of (or turning them over to) the manager/supervisor, as appropriate.Keep station neat and clean during the service. Constantly patrol assigned station, exchanging ashtrays, refilling water and coffee, removing service items and condiments per established polices and proceduresKnow and use "suggestive selling" techniques when possible, e.g., selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc.Follow all guest check and money-handling procedures when serving a la carte beverage ordersAlways notify the manager/supervisor before leaving the floor or banquet service areaBREAK-DOWN/CLEAN-UP:Use proper in-room clearing and aisle tray break-down proceduresReturn all re-usable table complements and condiments to be cleaned and refilledReturn all food to the kitchenRetain all service equipment in the banquet area for cleaning and proper storageComplete any assigned side work, such as refilling condiments, sorting linen, hanging/sorting drapes, cleaning/storing serving equipment, etc.Assist the manager/supervisor in breaking down buffet or other special food service table and equipmentClean and replace tray stands in proper storage areaReturn clean serving equipment to proper storage areaHelp keep all banquet aisle and storage areas clean and organizedInform management of any lost or damaged equipment, linen, etc.Check with manager/supervisor before leaving. (Always check schedule for up-coming weekSign or punch outOTHER DUTIES AND RESPONSIBILITIES:NOTE: These include, but are not limited to the following (additional responsibilities may be assigned as necessary):Adhering to organizations policies and proceduresPerforming all guest contact activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfactionMaintaining a cooperative, team-like attitude in working with supervisors and fellow associates, to help achieve our common goals of maximizing guest satisfaction and profit marginsMaintaining a positive attitude toward the guest and the job being performedReporting to work on time (as scheduled) and in proper uniform/attireSet-up, serve and/or break-down coffee breaks, receptions, other special functions, as assigned and following standard policies and proceduresSet-up, tend, and break-down banquet bars, as assigned and according to standard policies and proceduresAttend department meetings, as scheduledFollow "clean as you go" policy in all work performedComply with all local/division energy conservation and accident/loss prevention guidelinesMaintain a good record of attendance. (Follow procedures for notifying management, if unable to workPresent a neat, polished appearance to our guests by following established grooming and uniform standardsReports any guest or associate accidents/injuries to the most easily accessible manager, immediatelyPerform all other duties as assigned by supervisors/managementREQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE):High school diploma or equivalent with a minimum of 1 year relevant experience is desiredKnowledge of principle and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfactionPerforming for people or dealing directly with the public. This includes serving guests in restaurants and receiving guestsGood oral and written communication skillsMature judgment and professionalism in handling all mattersAbility to read, write, and understand ordersGood computer skillsAbility to read and understand information and ideas presented in writingAbility to handle cash, give change, and balance receipts at the end of shiftOrganization and problem solving skillsWORKING CONDITIONS AND PHYSICAL EFFORT:Stands during entire shiftReaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushesLifts and carries supplies, tubs, and cases, weighing up to 30 lbsEssential hand/eye coordinationNoise level is moderate to highModerate or high exposure to cigarette smoke when on propertyLimited exposure to physical riskModerate physical effort requiredEEOTraditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.WSBQT123

Keywords: Traditions Hospitality Group, Denton , On Call Banquet Server, Hospitality & Tourism , Thackerville, Texas

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