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Remote Software Product Support Manager

Company: VirtualVocations
Location: Denton
Posted on: August 7, 2022

Job Description:

A management software development firm has an open position for a Remote Software Product Support Manager.

Candidates will be responsible for the following:
Mentoring and leading a team of 7-10 Product Support Specialists
Operationally managing the support function during your time zone
Actively monitoring and reviewing interactions through our support channels
Qualifications for this position include:

Previous experience in a leadership capacity
Experience to handle customer and team escalations and manage expectations
Experience in recruiting, hiring, mentoring, and developing individual contributors
Experience partnering with Sales, Success, Product, and other teams in an organization

Keywords: VirtualVocations, Denton , Remote Software Product Support Manager, IT / Software / Systems , Denton, Texas

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