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Technical Warranty Business Analyst

Company: PACCAR
Location: Denton
Posted on: June 9, 2024

Job Description:

Company InformationPACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines andalso provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services you can develop the career you desire with PACCAR. Get started!Peterbilt Motors CompanyOn highways, construction sites, city streets, logging roads - everywhere our customers earn their living - Peterbilt's red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America's premium quality truck manufacturer since the company's founding in 1939. Our dedication to deliver products and services focused on improving customers' performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.Requisition SummaryPeterbilt Motors Inc. is seeking a detail-oriented and analytical professional to join our team as a Technical Warranty Analyst. This role will be responsible for managing technical reviews of warranty claims, ensuring customer satisfaction, and supporting continuous product improvements by interfacing with various departments.Job Functions / Responsibilities

  • Review, assist, and provide feedback for service documentation.
  • Communicate PACCAR vehicle product changes from Field Service and Engineering to the warranty department.
  • Review claim information from dealers and process warranty claims according to established guidelines.
  • Stay current on Field Service and Plant activities.
  • Serve as a technical warranty Subject Matter Expert (SME) and perform additional technical and administrative duties as assigned.
  • Identify, prioritize, analyze, and resolve customer, dealer, and field service organization problems related to technical warranty issues, prioritizing customer satisfaction.
  • Interface professionally and effectively with internal and external stakeholders to resolve technical warranty claims and issues.
  • Audit warranty trends to identify process improvements.Skills/ Requirements
    • Must be proficient in the following related services
    • Cab Systems (mechanical and electrical)
    • Chassis systems (mechanical and electrical)
    • Engine electronic diagnostic experience
    • Ability to interpret drawings, schematics, specifications, and engineering data
    • Ability to troubleshoot engine related problems along with the interface to truck electrical systems and powertrain components
    • 3-5 years' technical experience required
    • 5-7 years' experience in at least one of the following areas required
    • Service Technician / Service Manager
    • Project Manager
    • Service EngineerEducationBachelor's Degree Required (Technical, Engineering, Automotive degrees strongly preferred) General Description of BenefitsAs a U.S. PACCAR employee, you have a full range of benefit options including:
      • 401k with up to a 5% company match
      • Fully funded pension plan that provides monthly benefits after retirement
      • Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
      • Tuition reimbursement for continued education
      • Medical, dental, and vision plans for you and your family
      • Flexible spending accounts (FSA) and health savings account (HSA)
      • Paid short- and long-term disability programs
      • Life and accidental death and dismemberment insurance
      • EAP services including wellness plans, estate planning, financial counseling and moreAdditional Job Board InformationPACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups including; TheDiversity Council, Peterbilt Women's Initiative (PBWIN), Veterans Group, and ADVOCATE (An LGBTQ support group).

Keywords: PACCAR, Denton , Technical Warranty Business Analyst, IT / Software / Systems , Denton, Texas

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