IT Support Technician II
Location: The Colony
Posted on: June 23, 2025
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Job Description:
Position: IT Support Technician II Location: Onsite 10 AM - 7 PM
Duration: Direct Hire Work Requirements: US Citizen, GC Holders or
Authorized to Work in the U.S. Position Description: The IT Support
Technician is responsible for being the first point of contact for
all IT support related items. You will be responsible for a variety
of tasks to ensure the technology needs of the employees are met so
they can effectively perform their duties. The ideal candidate will
perform these tasks while maintaining a positive and productive
relationship with the employees, vendors, and clients. General
Duties and Responsibilities: Serve as the initial point of contact
for IT requests. Manage IT support requests utilizing ticketing
system; resolve or escalate issues accordingly. New employee
onboarding: accounts creation; workstation and mobile device setups
and configuration. Install, manage and troubleshoot various SaaS
and on-premises software systems Provide end-user support as
needed: hardware and software troubleshooting; email; wireless
connectivity; MS Office applications; printing connectivity issues,
etc. Document all incidents in ticketing system Update and maintain
knowledge and configuration management databases Coordinate
w/existing vendors and service providers Assist w/ IT
infrastructure projects Identify user needs, provide end-user
training as appropriate Participation in the development and
improvement of processes and internal controls. Maintaining a
positive relationship with customers and vendors alike Other duties
as assigned. Required Knowledge, Skills, and Abilities: 5 years of
IT support experience Excellent customer service and communication
skills Experience with desktop and mobile support, configuration
and setup: Windows OS, Google Chrome OS, iOS, and Android. Ability
to adapt to changing needs while responding quickly and positively.
Ability to plan, prioritize, and complete assignments within
deadlines. Must be able to work as part of a team and
independently, in high stress and fast paced environment- ability
to focus during busy periods throughout the month and year. Must be
a highly motivated and organized, as well as have extreme attention
to detail. Must be able to work nights, weekends, and holidays as
needed - we're a firm believer in work/life balance but the nature
of IT will sometimes require after hours work Personal Traits and
Characteristics: Reliable, dependable, diligent Highly organized
with good time management skills Task oriented Able to work under
pressure and deadlines Effective communication skills The
successful candidate shall exhibit a sense of ownership, urgency,
be solution orientated, collaborative and accountable. Education
and/or Experience: 3 years of IT support experience Reports To: IT
Supervisor Environment: Work environment is typically an office
environment located on-site during normal or extended business
hours. Candidates for the position should be able to perform
essential job duties in described work environment with or without
accommodation. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Our benefits package includes: Comprehensive medical benefits
Competitive pay 401(k) retirement plan and much more! About INSPYR
Solutions Technology is our focus and quality is our commitment. As
a national expert in delivering flexible technology and talent
solutions, we strategically align industry and technical expertise
with our clients' business objectives and cultural needs. Our
solutions are tailored to each client and include a wide variety of
professional services, project, and talent solutions. By always
striving for excellence and focusing on the human aspect of our
business, we work seamlessly with our talent and clients to match
the right solutions to the right opportunities. Learn more about us
at inspyrsolutions.com. INSPYR Solutions provides Equal Employment
Opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age,
disability, or genetics. In addition to federal law requirements,
INSPYR Solutions complies with applicable state and local laws
governing nondiscrimination in employment in every location in
which the company has facilities
Keywords: , Denton , IT Support Technician II, IT / Software / Systems , The Colony, Texas
