Applications Support
Company: JPMorgan Chase & Co.
Location: Plano
Posted on: April 1, 2026
|
|
|
Job Description:
Description Job Summary: We are seeking a dedicated and skilled
Application Support professional to join our CIB MANAGEMENT AND
SUPPORT FUNCTIONS DIGITAL & PLATFORM’s team. The ideal candidate
will be responsible for providing high-quality technical support
for our suite of applications, ensuring optimal performance and
user satisfaction. This role requires a proactive problem-solver
with excellent communication skills and a strong technical
background. Key Responsibilities: Provide first and second-level
support for application-related issues, ensuring timely resolution
and minimal disruption to business operations. Monitor application
performance and conduct regular system checks to identify and
address potential issues before they impact users. Collaborate with
development teams to understand application functionalities and
provide feedback for improvements. Document and maintain detailed
records of support activities, including issue resolution steps and
user interactions. Assist in the deployment and configuration of
new applications and updates, ensuring seamless integration with
existing systems. Conduct user training sessions and create user
guides to enhance application usage and efficiency. Participate in
on-call rotation to provide after-hours support as needed.
Qualifications: Bachelor’s degree in Computer Science, Information
Technology, or a related field, or equivalent work experience.
Proven experience in application support or a similar role, with a
strong understanding of ITIL processes. Proficiency in
troubleshooting and resolving technical issues across various
platforms and applications. Familiarity with database management
and querying (e.g., SQL). Excellent communication and interpersonal
skills, with the ability to explain technical concepts to
non-technical users. Strong organizational skills and the ability
to manage multiple tasks simultaneously. Experience with ticketing
systems and remote support tools. Preferred Skills: Experience with
cloud-based applications and services. Knowledge of scripting
languages (e.g., Python, PowerShell) for automation. Certification
in ITIL or other relevant IT service management frameworks.
Keywords: JPMorgan Chase & Co., Denton , Applications Support, IT / Software / Systems , Plano, Texas
