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Senior User Support Specialist - Bilingual in Spanish and English

Company: Saicon Consultants Inc.
Location: Denton
Posted on: March 22, 2020

Job Description:

Our client in Denton TX is seeking a Senior User Support Specialist for a permanent position. This client has a great work-life balance and excellent benefits. You must be able to pass a drug test and criminal history background check if selected for this role. Please note Interviews will not be scheduled for this position until after 41520 U.S. citizens and permanent residents are encouraged to apply. We are unable to sponsor. Preferred skills Bilingual - Spanish and English Associatersquos degree in computer science or network administration and seven (7) yearsrsquo experience involving technology services related support and PC experience OR Bachelorrsquos degree in computer science or business administration and four (4) yearsrsquo experience involving technology services related support and PC experience Microsoft andor Comp TIA certifications Extensive Call Center and End User Support experience Computer Training Administration Proficient with Microsoft Office Proficient with Windows Proficient in the administration of Outlook Proficient in the administration of a Microsoft Network Proficient with SCCM Essential job functions Receives incoming Call Center calls for service, evaluates, re-directs, andor delivers first and second level support as necessary Coordinates escalation of calls for service between all levels of support within all Technology Services Divisions Participates in the development and application of Call Center procedures and documentation Demonstrates a familiarity in the use of all tablet , laptop, desktop, mobile data computer (MDC), and hand-held devices, as well as printers, scanners, and projectors and be able to provide support and limited repair Maintains and compiles daily and monthly production statistics, and produces User Support monthly call reports for the User Support Supervisor Assists with training activities as necessary Assists users by installing PC-based applications requiring a high level of expertise Provides advice, guidance, and training to users regarding computers and desktop applications Maintains state-of-the-art knowledge of the information systems employed to provide quality, personal, and professional services to users Assists in the development, testing, storage, retrieval and installation of desktop computer images that address the specific need of the user department Coordinates problem-solving efforts between users, vendors, and other Technology Services employees Troubleshoots PC problems including connectivity and server access Assists the Cyber Security Incident Response Plan (CSIRP) Team in meeting incident requirements Provides information pertaining to the health and status of systems Maintains appropriate record keeping in compliance with any applicable policies, laws, or other governing documents Support and troubleshoot Virtual Desktops Contact Deborah Laster 214-705-1827

Keywords: Saicon Consultants Inc., Denton , Senior User Support Specialist - Bilingual in Spanish and English, Other , Denton, Texas

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