Purpose of Job We are currently seeking a talented Voice
Infrastructure Engineer Mid-Level for the San Antonio Home Office I
or Plano Legacy.
Responsible for creating, modifying, maintaining and supporting
infrastructure and individual system components that enable
business functions and IT Services. Balance availability, security,
efficiency and functional requirements to help provide an optimized
Identify and manage existing and emerging risks that stem from
business activities and ensure these risks are effectively
identified and escalated to be measured, monitored and controlled.
Job Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Identifies and manages existing and emerging risks that stem
from business activities and the job role.
Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for
Designs scalable infrastructure with minimal oversight,
implements system change with consistency and autonomy, automates
service delivery and maintenance tasks, and builds monitoring and
tooling for systems.
Resolves complex production issues with independence by
troubleshooting complex systems independently
Analyzes complex outages in order to identify opportunities
Experiments with new patterns and technologies
Understands and consistently exercises engineering best
practices, concepts, and patterns
Understands the customer and identifies solutions and ideas for
the customer with some assistance
Evaluates potential solutions with some oversight
May begin mentoring junior engineers.
Bachelor's degree in related field of study, OR Certification
from an approved technical field of study, OR 4 additional years of
related experience beyond the minimum required.
4 years of infrastructure experience demonstrating depth of
technical understanding within a specific
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
4+ years of experience Installing and maintaining Cisco Contact
Center Unified Contact Center Enterprise, and/or Oracle SBCs and
1+ years of supporting Voice Risk and Compliance policies and
1+ years of experience partnering with Risk and Compliance
organization and utilizing Risk and Compliance tools
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
6/18/20 by 11:59 pm CST time .