Production Support Analyst

Company: Charles Schwab & Co., Inc.
Location: Denton
Posted on: November 15, 2020

Job Description:

Your Opportunity This is a Production Support role in SAMS Technology Operations team to support the Schwab Equity Ratings (SER) and Mutual Funds Ratings (MFR) systems. In this business facing role, the candidate will be interacting with several internal and external teams, driving issue analysis and resolution, recommending solutions, and helping to promote the overall support strategy. What you are good at Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to SAMS Technology until it is resolved or a workaround is provided to end users. Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage Responsible for ensuring the Change Implementation Management policies are adhered to for all changes deployed to Production. Work with businessdevelopment teams at the appropriate stages in modelapplication development to ensure any new systems or projects meet the Production standards Constantly update knowledge repository, ensure information regarding any support related activities or issues are available and easily accessible. Responsible for servicing all requests for data or other activities that require access to Production systems The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems. What you have Experienced Support Analyst with a background of supporting users in Ratings business or financial research teams Understand the different datamodelopen source library requirements from SER business partners and address them through scripting, automation or setup sandboxe environments as required Strong sense of ownership, customer service and integrity demonstrated through clear communication and positive action. Be able to easily communicate with senior business and technology stakeholders during production incidents Solid track record in an operationalsupport role, understands incidentproblemchange management and how to drive stability across organizations. Hands-on professional that understands both code and infrastructure A self-starter who can identify weaknesses in infrastructurecode and drives solutions with automation, tooling and enhancements by working closely with Scrum teams Passion for eliminating repetitive manual processes using automation Bachelor'sMaster's Degree from a top tier university, preferably in Computer Science 4-7 years of supportdeveloper experience in financial services, preferably Asset Management Technical Skills - Required Operating System Windows Environment Databases SQL Server, MongoDB , Oracle, PLSQL Experience with Cloud Services, including monitoring, resilience, maintainability and performance Scripting Languages and IDEs - Python , Powershell, R, RStudio Manager Knowledge of CICD tools like Bamboo BitBucket Scheduling Tools - Control M Experience in implementing processes for proactive monitoring, alerting, trend analysis and self- healing systems. Ability to debug and troubleshoot by examining logs, using debuggers, dashboards etc. (Splunk) Knowledge of Agile methodologies Personal Characteristics Strong problem solving skills with ability to analyze and understand data Keen focus on metrics and trend analysis Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely Ability to forge strong relationships and coordinate effectively with multiple parties during outages and actively communicate updates to Application Development and Business partners Detail oriented and organized with strong analytical skills Self-starter and ability to multi task with a can do attitude

Keywords: Charles Schwab & Co., Inc., Denton , Production Support Analyst, Other , Denton, Texas