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Network Service Delivery Engineer

Company: Peyton Resource Group
Location: Denton
Posted on: November 18, 2020

Job Description:

Position Onsite Service Delivery Engineer Type PermFTE Location Westlake, TX Our Client is currently searching for a Service Delivery Support Engineer to work onsite with our customers in this fast-paced technology environment with deep understanding of 4G LTE Core Network (EPC) , VoLTE and 5G. Candidate should have understanding and experience in network and service assurance, subscriber analytics, CEM. Primary responsibility is to ensure that the customer always has access to the critical data that our products provide. This person must be keen to research and troubleshooting subscriber issues primarily on their own and guide the customer with appropriate suggestion based on troubleshooting. This position serves as the Subject Matter Expert (SME) in Data Networks, LTE, 4G5G Environments and IP Networks (Switching and Routing). This position performs hands on and consultative support to customers and maintenance of highly complex deployments including nGeniusONE Appliances, Probes, InfiniStreams, Packet Flow switches, and Business Analytics. Essential Responsibilities Work with customers to troubleshoot and resolve complex 4G5G Core issues and product issues Using the Clientrsquos tools, design and develop advanced Big Data analytics reporting covering areas of network and service assurance, subscriber analytics, CEM, Wi-Fi networks Identify and execute strategic customer focused projects Interface with our world-class Support, Sales, development and SQA teams to identify and to resolve customer issues Utilizing the Knowledge Management database, research develop technical tips and solutions Coordinate changes to the configuration, upgrades and other related matters Provide documented in-depth technical solutions and training for customer and other engineers Contribute to the development and ongoing improvement of Technical Support procedures and infrastructure Advise customer on network management best practices using the Clientrsquos product suite Required Skills Bachelorrsquos Degree in ElectronicsCommunicationElectricalComputer ScienceNetwork Security or equivalent experience Must have minimum of 5 years of experience in Telecom service provider industry or Telco vendor industry Minimum of 5-years supporting critical customers at their location Experience working remotely, but cooperatively with HQ Must have a solid understanding of 4G LTE core network (EPC). Good to have SDN, NFV and Cloud experience but not a must. Experience with data analytics platforms such as Vertica, PostgreSQL, MicroStrategy, Docker, Kafka, Elasticsearch Solid understanding of Cable Industry Standards and some involvement in public forums IP routing switching Sound understanding of IPMPLS and Ethernet technologies Proven experience in network management and monitoring Expert knowledge of a wide range of state-of-the-art network practices and technology to advise on resolution of critical and complex network issues Strong knowledge or experience in the IMSLTE5G core networks wireless and 3GPP3GPP2 standards. Good understanding of VoIP and Wireless Protocols (SIP, RTP, Diameter etc.) Hands on experience with Protocol Analyzer tools and debugging tools Expert-level understanding of system protocols and interfaces that are used within a cable network Strong UNIXLinuxStorage systems knowledge and adept on the related disciplines CCNA required (CCNP preferred), Server Hardware Support Certification is a plus (Dell DOSD), Linux Certification required (RHCT or RHCSA minimum) Experience in project management and managing with multiple projects (PMP preferred)

Keywords: Peyton Resource Group, Denton , Network Service Delivery Engineer, Other , Denton, Texas

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