Senior Manager, Associate Relations Investigator

Company: Capital One
Location: Denton
Posted on: November 22, 2020

Job Description:

West Creek 2 (12072), United States of America, Richmond, Virginia Senior Manager, Associate Relations Investigator Are you looking for a role leading a team of associates focused on helping the business solve problems? Do you want to have strategic impact and work cross-functionally in a dynamic environment? Our HR Associate Relations team is looking for someone who is motivated, willing to take on new and challenging opportunities and with the initiative to make our most important asset - our people - work smoothly.

The Senior Manager, Associate Relations – Investigations Team Lead position leads a team of associates who investigate all types of employment complaints and provides proactive recommendations to HR business partners and business leaders on employee relations issues.  The Investigations Team Lead will also conduct and support escalated investigations as needed.

Responsibilities

Lead a team of Investigators acting as both a coach and subject matter expert

Review all investigation reports to ensure all allegations have been addressed and that the investigation was conducted and documented in a thorough and objective manner

Guide Investigators throughout the investigative process, providing coaching and sharing of best practices

Tailor development to individual Investigators for them to continue to build their skill set and raise the overall investigative talent of the team

Complete Quality Assurance review of a sample of cases each month

Partner with other Investigation Team Leads to ensure investigation methodologies are applied consistently across lines of business

Serve as a key member of the Associate Relations Investigations Leadership Team, developing and setting strategy for the broader ARI team

Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, interpersonal conflict, wrongful termination, etc.

Leverage and apply relevant developments in employment law in partnership with Legal

Partner with other departments to ensure legal and regulatory compliance while identifying risk intelligent solutions

Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner

Review departmental case data to identify trends and emerging risks, and recommend action plans for business units to implement

Review and provide recommendations on policies and procedures that support the associate experience

Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk to the company

Act as role model and champion for Capital One’s Values

Participate in internal projects which improve processes that require partnership with cross functional teams and integrative problem-solving skills

Basic Qualifications

At least 5 years of Human Resources, Legal or Risk Management experience

At least 5 years of client management experience

At least 3 years of people management experience

Preferred Qualifications

Bachelor’s Degree or Military experience

At least 7 years of experience working in a team corporate environment and collaborating with multiple stakeholders

At least 7 years of Human Resources experience, focused on employment investigations

At least 5 years of people management experience at the exempt level

SHRM-CP/SCP, PHR/SPHR, or related/similar certifications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, Denton , Senior Manager, Associate Relations Investigator, Other , Denton, Texas