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Customer Service - Call Center

Company: Cortech
Location: Denton
Posted on: January 12, 2021

Job Description:

Customer Service - Call CenterPayRate: $15.00/HRShift: M-F 8.00 AM - 5.00 PMCorTech is looking to hire a Customer Service - Call Center in Denton, TX.GENERAL SUMMARYAnswer inbound inquiries from clients in a fast-paced team environment. Determine needs and eligibility for a variety of benefit and training programs. Direct clients to appropriate employment and training services programs according to established guidelines, update client records and maintain database. Make outbound follow up calls to inquiries as necessary.ESSENTIAL JOB RESPONSIBILITIES--- Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information.--- Determines eligibility by comparing client information to established guidelines.--- Schedules clients for Employment and Training Program Orientations available locally to their area of residence--- Refers clients to third party workforce services providers.--- Informs clients by explaining procedures; answering questions; providing information.--- Maintains an accurate written record of the transaction following established guidelines--- Maintains communication equipment by reporting problems.--- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.--- Updates job knowledge by studying new programs that become available; participating in employment and training discussions.--- Other duties as assignedQUALIFICATIONS/EDUCATIONEducation:HS Graduate or GED required, some college or undergraduate degree is a plus. 6 months or more experience in customer service, preferably in a Call Center environment, required. Workforce or other Human Services experience is a plus.Qualifications:Strong written and Verbal Communication skills; Phone Skills; Listening; Data Entry Skills; People Skills; Informing; Customer Focus; Customer Service; Attention to Detail; Professionalism; Multi-tasking.WORK ENVIRONMENT AND PHYSICAL DEMANDSMust be able to sit or stand for long periods of time. 80% of the day will be spent sitting or standing while talking on the phone.

Keywords: Cortech, Denton , Customer Service - Call Center, Other , Denton, Texas

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