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Customer Care Rep 1 (Bilingual Spanish)

Company: Sally Holdings LLC
Location: Denton
Posted on: April 2, 2021

Job Description:

OverviewJoin our CAN DO Culture! Our Bilingual Customer Care Representatives hold the primary responsibility of order management; as well as, interfacing with sales consultants, customers, warehouse staff, accounting, and shipping companies.You must be fluent in reading, writing and conversation in Spanish to be eligible for this role. NOTE: In response to the COVID-19 outbreak-and to keep our staff and customers safe-we have decided to convert this role to a REMOTE OPPORTUNITY!You will be work from your own home. All you would require is internet access and a quiet place to work your shift.We will supply you with all the equipment you'd require!"At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us."ResponsibilitiesConfers with customers by telephone, email or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaintsKeeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Determines charges for services requestedResolves customers' service or billing complaints by performing activities such as exchanging merchandise and refunding money. Checks to ensure that appropriate changes were made to resolve customers' problemsContacts customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustmentsRefers minor customer grievances to designated departments for further investigationCompletes contract forms, prepare change of address records, and issue service discontinuance orders, using computersPartners with other Customer Service employees to administer trainingQualificationsHigh school diploma or GED 1-3 years' experience in customer service or data entryWorking knowledge of Microsoft Office applications10 key by touchKnowledge of principles and processes for providing customer and personal services. (This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction)Ability to engage in active listeningAbility to actively look for ways to help customersExcellent communication skillsStrong interpersonal skillsStrong deductive reasoning skillsExcellent telephone etiquetteKnowledge of product line, prices, and promotionsAttention to detail and accuracyAbility to apply general rules to specific problems to produce answersWe offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of Sally Beauty may take advantage of our in house salon with complementary services, an onsite Sally Beauty Store with 30% merchandise discount and a gourmet cafe. We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of Sally Beauty may take advantage of our in house salon with complimentary services, an onsite Sally Beauty Store with 30% merchandise discount, an onsite CosmoProf store with a 20% merchandise discount and a gourmet cafe. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.#LI-AB1

Keywords: Sally Holdings LLC, Denton , Customer Care Rep 1 (Bilingual Spanish), Other , Denton, Texas

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