At PNC, our people are our greatest differentiator and
competitive advantage in the markets we serve. We are all united in
delivering the best experience for our customers. As a Solutions
Consultant within PNC's Retail National Expansion organization, you
will be based in Denton, TX.
PNC's Retail National Expansion combines digital and physical
elements to create a business ecosystem for the future. This
dynamic approach enables PNC to grow customers, deposits and share
of wallet broadly in our expanded PNC footprint. The model
positions PNC as a technology based, online-driven bank supported
by employees who are actively outreaching to grow our customer base
within the new market. As we further converge physical and digital
elements into one, we are well-positioned to "humanize the digital
experience" within our Solutions Centers, which are designed for
consultants to engage customers and demonstrate PNC's digital
- Builds the retail customer base through high quality, proactive
internal and external sales conversations. Creates customer loyalty
and grows customer share of wallet through a differentiated
- Engage in customer and/or prospect management activities.
Drives proactive sales conversations through outside interactions
at non-PNC locations with a defined sales process including,
identifying and independently acting upon sales opportunities to
build a strong pipeline of appointments to meet assigned sales
goals. Leverages ecosystem partnerships as well as community
centers of influence to acquire, expand and retain
- Facilitates problem resolution. Demonstrates commitment to
quality. Identifies trends negatively impacting customer experience
and escalates to the proper channels for root cause analysis.
- Creates customer loyalty and grows customer share of wallet
through a differentiated customer experience. Performs lobby
engagement activities to connect with customers, successfully
convert service to sales through internal interactions and position
PNC products to meet customer needs. Also engages in outbound sales
- Understands PNC capabilities and educates customers on options
for managing financial transactions by leveraging technology,
tools, and resources.
- Selling at non-PNC locations requires: Access to a reliable
vehicle transportation for travel to multiple work locations on a
daily basis; and the ability to lift and carry up to 25 pounds
(inclusive of, but not limited to, marketing materials, collateral
and/or other promotional items as required).
PNC Employees take pride in our reputation and to continue
building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
Addressing Customer Needs - Knowledge of and ability to meet
customer needs by offering appropriate products in an appropriate
Conflict Management - Understanding of how to anticipate,
recognize, and deal effectively with existing or potential
conflicts at the individual, group, or situation level; ability to
apply this understanding appropriately to diverse situations.
Customer Acquisition - Knowledge of and ability to implement the
methods used to acquire new customer relationships.
Customer Experience Management. - Implements the strategies and
techniques used to ensure that customers have a positive experience
with the organization and its products and services at every touch
Customer Interaction - Knowledge of and ability to utilize
practices, tools, and techniques for communicating with a
Digital Awareness - Shares, shows and supports clients on a
variety of technological digital and online tools and resources
allowing them to explore solutions to achieve their financial goals
and financial well-being through the PNC conversation.
Effective Communications - Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Matrix Management - Ability to build and use effective working
relationships within own department and across department,
functional, and geographic reporting lines.
Problem Solving - Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Prospecting. - Knowledge of prospecting principles, processes
and skills; ability to identify and engage potential customers in
the market. Build relationships and create opportunities. Plan,
strategize and target the right industries. Create value
propositions with impact.
Sales Closing and Agreements - Knowledge of and the ability to
close deals and reach final sales agreements.
Sales Proposals and Presentations - Knowledge of sales
processes, tools, and techniques; ability to prepare and present
formal recommendations for how the organization can meet the
Roles at this level typically require an Associates or
equivalent degree as well as related experience or product
knowledge to accomplish primary duties. Typically requires 4+ years
of related business or functional experience. In lieu of a degree,
a comparable combination of education and experience (including
military service) may be considered.
Additional Job Description
PNC offers employees a comprehensive range of benefits to help
meet your needs now and in the future. Depending on your
eligibility, options for full-time employees include
medical/prescription drug coverage (with a Health Savings Account
feature); dental and vision options; employee and spouse/child life
insurance; short- and long-term disability protection; maternity
and parental leave; paid holidays, vacation days and occasional
absence time; 401(k), pension and stock purchase plans; dependent
care reimbursement account; back-up child/elder care; adoption
assistance; educational assistance and a robust wellness program
with financial incentives. To learn more about these and other
programs, including benefits for part-time employees, visit
pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual
needs. If you have a physical or other impairment that might
require an accommodation, including technical assistance with the
PNC Careers website or submission process, please call 877-968-7762
and select Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday
- Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to
gain understanding of how PNC may use or disclose your personal
information in our hiring practices.