Customer Care Representative I

Company: Sally Beauty Holdings
Location: Denton
Posted on: May 6, 2021

Job Description:

Centered in vibrant city of Denton, convenientlydown the street from the UniversityofNorth Texas and Texas Women's University, is the corporate headquarters of Sally Beauty Holdings. We are the world's largest wholesale and retail distributor of beauty supplies and are welcoming applications for a dependable and dynamic Customer Care Professionals . This is a unique opportunity to show off your people skills as our representative of 1st class customer service!. Our Customer Care Associates hold the primary responsibility of order management; as well as, interfacing with sales consultants, customers, warehouse staff, accounting, and shipping companies. NOTE: In response to the COVID-19 outbreak--and to keep our staff and customers safe--we have decided to convert this role to a REMOTE OPPORTUNITY! You will be work from your own home. All you would require is internet access and a quiet place to work your shift.We will supply you with all the equipment you'd require! "At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth.You are welcome here, and you can thrive here. We find beauty in YOU. Join us." Responsibilities Confers with customers by telephone, email or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaintsKeeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Determines charges for services requestedResolves customers' service or billing complaints by performing activities such as exchanging merchandise and refunding money. Checks to ensure that appropriate changes were made to resolve customers' problemsContacts customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustmentsRefers minor customer grievances to designated departments for further investigationCompletes contract forms, prepare change of address records, and issue service discontinuance orders, using computersPartners with other Customer Service employees to administer training Qualifications High school diploma or GED1-3 years' experience in customer service or data entryWorking knowledge of Microsoft Office applications10 key by touchKnowledge of principles and processes for providing customer and personal services. (This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction)Ability to engage in active listeningAbility to actively look for ways to help customersExcellent communication skillsStrong interpersonal skillsStrong deductive reasoning skillsExcellent telephone etiquetteKnowledge of product line, prices, and promotionsAttention to detail and accuracyAbility to apply general rules to specific problems to produce answers We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of ourin house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount! At SBH, we remain committed to protecting the health and safety of all our customers and associates and maintain the following COVID-19 Precautions: Personal protective equipment provided or requiredSocial distancing guidelines in placeSanitizing, disinfecting, or cleaning procedures in placeRemote interview processTemperature screenings Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability

Keywords: Sally Beauty Holdings, Denton , Customer Care Representative I, Other , Denton, Texas