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Company: Winstar World Casino & Resort
Location: Thackerville
Posted on: June 6, 2021

Job Description:


Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.


  • Daily check to ensure keys, units are ready for check in
  • Daily bag pulls, luggage pick up and drop off, guest pick up and drop off
  • Ensure all luggage is correctly labeled and stored
  • Ensure bellman room is kept clean, tidy and organized at all times
  • Assist shuttle drivers with guest and luggage pick up and drop off
  • Unit, key, locker, and telephone checks when requested
  • Assist housekeeping staff with common area cleaning and laundry
  • Clean and maintain lobby, entrance doors and bell trolleys including snow


  • General Office errands
  • Assist guests with general questions and enquiries
  • Assist Front Desk during periods
  • Check all telephones are hooked up and numbers are correct
  • Assist in cleaning of hotel for opening
  • Develop a good understanding of layout and be able to give directions to all areas in Hotel including pool.
  • Be able to supply the guest with all information that they need to be able to enjoy their stay.
  • Any other reasonable request as made by Front Desk Supervisor, Duty Manager and Reservations Manager
  • Ensures complete guest satisfaction.
  • Answering Guest inquiries i.e. directions.
  • Recommending local area restaurants, points of interest, or needs for transportation.
  • Handling guest needs.
  • Maintaining cleanliness of front desk, lobby and back office.
  • Ensures that Quality Standards and Service are maintained for Property, Product, and People.
  • Must be able to work all shifts or varying schedules to support business needs.
  • Ensures Security for the hotel's customers, employees, and property assets.
  • Supports established policies and procedures for WinStar World Hotel and the hotel's brand.
  • Maintain clean and tidy appearance
  • Maintain clean and tidy work area
  • Assist in Front Desk daily clean up
  • Any other reasonable requests as made by the General Manager, Duty Manager, Reservations Supervisor, Reservations Manager and Housekeeping Supervisor
  • Responsible for performing "other duties" as assigned by management


  • Physically mobile with reasonable accommodations.
  • Must be able to lift and carry upwards to 25 to 50 pounds.
  • Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
  • Manual dexterity and coordination to operate office equipment.
  • Read, write, speak, and understand English.
  • Operate in mentally and physically stressful situations.
  • Respond to visual and aural cues.
  • Work in cold & hot temperatures, indoors & outdoors.
  • Possibly be exposed to second hand smoke


Keywords: Winstar World Casino & Resort, Denton , Bellman, Other , Thackerville, Texas

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