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Services Account Representative

Company: Tetra Pak
Location: Denton
Posted on: June 6, 2021

Job Description:

At Tetra Pak we touch millions of people's lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHATS GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology. We need smart people too. People like you, who wants to work with people like us.

Services Account Representative

The Services Account Representative works very closely with the Services Account Manager and is the main customer contact for operational Services business matters. This includes facilitating service sales growth ambition through sales opportunity analysis, management of service contracts, service coordination and customer support. Offering quality service with innovative solutions, looking to drive excellence in customer satisfaction is key. A SAR covers one or more Key Accounts and can be, in addition, a member of a team covering a geographical area. The SAR can independently lead a defined account (non-Key Accounts) in agreement with Services Account Management. In addition to key responsibilities, the SAR can be an expert in a specific food application.

This position will report to the Services Support Manager.

This position is based in Denton, TX or Vernon Hills, IL.

You might be travelling up to 10% of your time.

Tetra Pak is not considering applicants (Internal or External) who require International relocation to the United States.

What you will do

As a Services Account Representative you will:

  • Participate in analysis and follow up of sales opportunities and promote services based on customer information, together with Services Key Account Managers (KAM) and Services Account Managers
  • Participate in customer relationships from an operational perspective and transactional sales through structured communication
  • Close communication to and collaboration with vendors on price quotes and new materials
  • Participate in analysis of and follow-up on customer satisfaction results together with Services functions
  • Lead communication and planning with customers for service and maintenance events, permanent solutions and mandatory re-building kits
  • Participate in preparation of service contract execution and confirm resources for delivery of services and service delivery control.

Who you are

We believe you have:

  • Associates Degree or equivalent work experience
  • A minimum of 2 years of experience working in a Customer Service role
  • World Class Customer Service experience preferred
  • Experience with MS Office suite (Outlook, Word, Excel and PowerPoint), SAP/R3
  • Strong communication in English both written and verbal.

We offer you

  • Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • Culture that pioneers spirit of innovation where our engineering genius drives visible results.
  • Equal opportunity employment experience that values difference and diversity
  • Market competitive compensation and benefits with flexible working arrangements

Apply now!

If you are inspired to share our responsibility of protecting food to protecting the planet, please submit your resume in English through our careers page on www.jobs.tetrapak.com.

This job posting expires on Tuesday June 9, 2021.

EOE/M/F/Veteran/Disabled

Keywords: Tetra Pak, Denton , Services Account Representative, Other , Denton, Texas

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