Customer Service Representative l
Posted on: June 8, 2021
The Customer Service Representative (CSR) is responsible for
establishing and maintaining relationships with customers by
ensuring that all customer requirements in relation to spare parts
are completely met in a timely manner.
The CSR serves as the primary focal point for our organization
to our customers for spare parts requirements. In this position,
you must convey to the customer a sense of expertise in our
products and exude good customer service capabilities. The CSR is
also responsible for communicating customer requirements to all
internal customers as necessary. This includes: purchasing,
engineering and manufacturing, in accordance with company policies
As a member of the Customer Service Team, you are accountable
for meeting the monthly, quarterly, and annual sales goals as well
as on time delivery goals (ZOTD) of the company, ensuring the
highest levels of customer satisfaction are maintained.
Duties and Responsibilities (essential functions):
A) Acts as the primary liaison between the customer and Zodiac
Seats US relative to spare part sales. This includes interfacing
with finance, engineering, manufacturing, production control, and
purchasing departments as required.
B) Prepares Pricing Quotations and follows-up on customer
C) Process customer purchase orders utilizing internal operating
systems and acknowledge delivery date to customer.
D) Provide assigned customers weekly, monthly and quarterly metrics
relating to lead time and on time delivery performance for their
E) Monitors sales and delivery of spare part orders for assigned
customers. Manage orders to ensure data, dates, and commitments
accurately reflect our customer's expectations.
F) Provides technical assistance and information to customers.
G) Mitigate complaints and settle customer disputes; to include
quality concerns and credit memos.
H) Contribute to team success during work load cycles to ensure
customer demands are met for all accounts.
I) May work on a temporary or rotational basis as a Sales Order
Specialist within the Sales & Marketing Department.
J) Performs other related duties as required, which includes any
customer related items which could include but not limited to:
accounts receivable, product support, warranty, or seat related
K) Required to complete all direct ship transactions for assigned
customers, when applicable.
L) Performs other duties as assigned.
Knowledge and Skills:
i) Must be proficient in the operation of office computers.
ii) Must have intermediate level knowledge of Microsoft Office
software products (standard suite of office software products: MS
Word, Excel, PowerPoint, Project, et. al.).
iii) Must have ability to efficiently perform multiple tasks
iv) Must be able to interface with all departments within the
company, as well as multi-cultural outside customers.
v) Sets high standards of performance for self: assuming
responsibility and accountability for successfully completing
assignments or tasks; self-imposing standards of excellence rather
than having standards imposed.
vi) Must be able to work extended hours as needed.
Education and Experience:
i) High School Diploma or equivalent.
ii) Associate Degree in Business or related field is preferred.
iii) A minimum of two (2) years of experience in a customer related
area or proven ability to work well with customers required.
iv) Participates in company training as required
Specificity of the job
- More than one week of total traveling per year; international
Safran is an international high-technology group, operating in
the aviation (propulsion, equipment and interiors), defense and
space markets. Its core purpose is to contribute to a safer, more
sustainable world, where air transport is more environmentally
friendly, comfortable and accessible. Safran has a global presence,
with 79,000 employees and sales of 16.5 billion euros in 2020 and
holds, alone or in partnership, world or regional leadership
positions in its core markets. Safran undertakes research and
development programs to maintain the environmental priorities of
its R&T and Innovation roadmap.
Safran ranks first in Forbes's 2020 list of the World's Best
Employers for its sector.
Safran Seats is a world leader in aircraft passenger and crew
seats. One million seats made by the company are now in service
Keywords: Safran, Denton , Customer Service Representative l, Other , Gainesville, Texas
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