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Scheduling Specialist

Company: Technology Resource Center of America LLC
Location: Denton
Posted on: November 22, 2021

Job Description:

The Scheduling Specialist for the Project Management Team is responsible for planning, scheduling, and monitoring project tickets independently or as part of a team, as well as serving as the central point of contact for the project team to ensure successful objective completion. This role is responsible and accountable for each assigned project from start to finish and is expected to achieve the best customer experience possible by consistently overcommunicating and adhering to process.

Desired shift: 6:00 AM to 6:00 PM, flexibility required

Hourly: $13-$15/hour depending on experience
Job Duties
-- Provides top notch customer service
-- Interfaces directly with customer and technical contacts to schedule, monitor and track tickets
-- Dispatches technicians nationwide for service work
-- Opens and manages tickets in ConnectWise software
-- Tracks service tickets from beginning to the end of the project
-- Assist with collecting deliverables for each ticket

-- Previous customer service experience preferred
-- Ability to stay calm when resolving customer issues
-- Excellent verbal and written communication
-- Excellent follow up and organizational skills
-- Proficiency in Microsoft Outlook, Word and Excel required
-- Time management skills and ability to handle multiple tasks
-- Intermediate knowledge of computersPI153401526

Keywords: Technology Resource Center of America LLC, Denton , Scheduling Specialist, Other , Denton, Texas

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