Houseperson

Company: Winston Hospitality
Location: Thackerville
Posted on: May 12, 2022

Job Description:

Job DescriptionJOB TITLE: Houseperson DEPARTMENT: Rooms DIRECT REPORT: Executive Housekeeper or Housekeeping Manager FUNCTION: Responsible for assuring cleanliness of guest floorcorridors, foyers, stairwells, and public vending areas, assists roomattendants in order to maintain WinStar World Hotel's and the specific hotelbrand standards of quality. RESPONSIBILITIES: · Ensures complete guest satisfaction. · Responsible for Stocking linen closetsor housekeeping carts with amenities and supplies for room attendants,including the delivery of supplies directly to room attendants. · Responsible for emptying room attendantcarts of soiled linen and trash. · Responsible for the removal of trashfrom lobby areas, offices, and public restrooms. · Responsible for assisting in cleaninglobby areas, offices, and public restrooms. · Responsible for cleaning and removingspots from corridor walls and doors. Polish and clean mirrors, room numbers onguest room doors, and elevator doors. · Responsible for using correct cleaningchemicals for designated surfaces, according to OSHA regulations and hotelrequirements. · Responsible for vacuuming, sweeping andmopping hallways, stairwells, vending areas and foyers. · Responsible for flipping mattresses andmoving furniture as assigned by Supervisor. · Responsible for assisting with theinstallation of cleaned or new drapes. · Responsible for assisting with the make-up of cribs and rollaway beds, and transporting to the guest room. · Responsible for assisting roomattendants with the removal of trash and linen from guest rooms during highoccupancy turnover. · Responsible for assisting with carpetcleaning and relocation of furniture. · Responsible for inspecting allfurniture and hotel features for damage, tears, rip s and stains and report thesedamages to the Supervisor. · Responsible for responding to guestquestions, provide guest assistance, directions, and information as requested. · Responsible for follow-up with Guestcomplaints and requests. · Responsible for reporting suspiciouspersons or activities, hazardous conditions, etc. to the Executive Housekeeper,General Manager or Security. · Responsible for ensuring that "nothing"is stored in stairwells, under stairwells and in front of Fire Exits. · Responsible for turning over all lostand found items immediately to Supervisor. · Adheres to established policies andprocedures for Winston Hospitality, Inc. · Practices the Winston Hospitality, Inc.Culture and ensures all cultural expectations are implemented and regularlypracticed throughout the Housekeeping department. · Responsible for providing emergencyinstruction or guidance for guest and employee safety in fire or otheremergency situations. · Responsible for other duties asassigned, such as assisting room attendants or lobby attendants when requested. · Responsible for ensuring that QualityStandards are met for brand expectations. · Responsible for developing a criticaleye for detail and perfection. · Responsible for performing "other duties"as assigned by management. GROOMING/UNIFORMS

• All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. LICENSES OR CERTIFICATES
  • Ability to obtain any licenses or permits that may be required by law or company Regulations. TECHNICAL EXPERIENCE: · Must have basic knowledge of sanitationrequirements/controls and applications of relevant chemicals. · Must have knowledge of brand standardsand Corporate policies applicable to housekeeping, especially those relating tosafety and security of guest and hotel property. · Must have the ability to lift, stand,walk, bend, reach and move continuously to clean rooms. · Must have knowledge of stain removaland chemical cleaning agents, and operation of different types of equipment. · Must have the ability to comprehend andfollow instructions from Supervisor. · Must have the ability to comprehend theEnglish language sufficient to understand and communicate information forreasons such as safety and security; for example product safety labels andemergency instructions. · Previous janitorial experiencepreferred. PHYSICAL,MENTAL & ENVIRONMENTAL DEMANDS:
    • Physically mobile with reasonable accommodations.
    • Must be able to lift and carry upwards to 25 pounds.
    • Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
    • Read, write, speak, and understand English.
    • Operate in mentally and physically stressful situations.
    • Respond to visual and aural cues
    • Work in cold & hot temperatures
    • Possibly be exposed to second hand smoke

Keywords: Winston Hospitality, Denton , Houseperson, Other , Thackerville, Texas