Company: Winston Hospitality
Posted on: May 12, 2022
Job Description JOB TITLE: Room Attendant DEPARTMENT: Rooms
DIRECT REPORT: Executive Housekeeper or Assistant Executive
Housekeeper FUNCTION: Responsible for providing clean and
immaculate hotel guestroomsthat meet the expectations of the guest
and the established standards of thebrand and company.
RESPONSIBILITIES: • Ensures complete guest satisfaction. •
Responsible for investigating guestcomplaints. • Responsible for
follow-up with Guestcomplaints and requests. • Responsible for
providing clean guestrooms. • Responsible for sweeping,
scrubbing,waxing, and polishing floors within the guestrooms, and
public areas of thehotel. • Responsible for vacuuming hotel
guestrooms. • Responsible for emptying guestroomwastebaskets and
clean ashtrays. • Responsible for washing windows, mirrors,door
panels, and sills. • Responsible for replenishing
guestroomamenities and supplies, i.e. tissue, soaps, shampoos etc.
• Responsible for ensuring that QualityStandards and Service are
maintained for Property, Product and People. • Responsible for
ensuring that QualityStandards are met for brand expectations. •
Responsible for reporting suspiciouspersons or activities,
hazardous conditions, etc. to the Executive Housekeeper,General
Manager or Security. • Responsible for turning over all lost
andfound items immediately to Supervisor. • Adheres to established
policies andprocedures for Winston Hospitality, Inc • Practices the
Winston Hospitality, Inc. Cultureand ensures all cultural
expectations are implemented and regularly practiced throughout the
HousekeepingDepartment. • Responsible for cleaning an average
offifteen (15) rooms per shift. • Responsible for developing a
critical eyefor detail and perfection. • Responsible for security
of guestroom andits contents. • Responsible for performing "other
duties"as assigned by management. GROOMING/UNIFORMS
- All employees must maintain a neat, clean and well-groomed
appearance. Specific uniform guidelines and/or required articles of
clothing will be explained to you as a part of the orientation
process. LICENSES OR CERTIFICATES
- Ability to obtain any licenses or permits that may be required
by law or company Regulations. TECHNICAL EXPERIENCE: • Must have
basic knowledge of sanitationrequirements/controls and applications
of relevant chemicals. • Must have knowledge of brand standards and
corporatepolicies applicable to housekeeping, especially those
relating to safety andsecurity of guest and hotel property. • Must
have the ability to stand, walk, bend,reach and move continuously
to clean rooms PHYSICAL,MENTAL & ENVIRONMENTAL DEMANDS: Physically
mobile with reasonable accommodations.
- Must be able to lift and carry upwards to 25 pounds.
- Must be able to bend, reach, kneel, twist and grip items while
working at assigned desk area.
- Read, write, speak, and understand English.
- Operate in mentally and physically stressful situations.
- Respond to visual and aural cues
- Work in cold & hot temperatures
- Possibly be exposed to second hand smoke
Keywords: Winston Hospitality, Denton , Room Attendant, Other , Thackerville, Texas
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