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Room Attendant

Company: Winston Hospitality
Location: Thackerville
Posted on: May 12, 2022

Job Description:

Job Description JOB TITLE: Room Attendant DEPARTMENT: Rooms DIRECT REPORT: Executive Housekeeper or Assistant Executive Housekeeper FUNCTION: Responsible for providing clean and immaculate hotel guestroomsthat meet the expectations of the guest and the established standards of thebrand and company. RESPONSIBILITIES: • Ensures complete guest satisfaction. • Responsible for investigating guestcomplaints. • Responsible for follow-up with Guestcomplaints and requests. • Responsible for providing clean guestrooms. • Responsible for sweeping, scrubbing,waxing, and polishing floors within the guestrooms, and public areas of thehotel. • Responsible for vacuuming hotel guestrooms. • Responsible for emptying guestroomwastebaskets and clean ashtrays. • Responsible for washing windows, mirrors,door panels, and sills. • Responsible for replenishing guestroomamenities and supplies, i.e. tissue, soaps, shampoos etc. • Responsible for ensuring that QualityStandards and Service are maintained for Property, Product and People. • Responsible for ensuring that QualityStandards are met for brand expectations. • Responsible for reporting suspiciouspersons or activities, hazardous conditions, etc. to the Executive Housekeeper,General Manager or Security. • Responsible for turning over all lost andfound items immediately to Supervisor. • Adheres to established policies andprocedures for Winston Hospitality, Inc • Practices the Winston Hospitality, Inc. Cultureand ensures all cultural expectations are implemented and regularly practiced throughout the HousekeepingDepartment. • Responsible for cleaning an average offifteen (15) rooms per shift. • Responsible for developing a critical eyefor detail and perfection. • Responsible for security of guestroom andits contents. • Responsible for performing "other duties"as assigned by management. GROOMING/UNIFORMS

  • All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. LICENSES OR CERTIFICATES
    • Ability to obtain any licenses or permits that may be required by law or company Regulations. TECHNICAL EXPERIENCE: • Must have basic knowledge of sanitationrequirements/controls and applications of relevant chemicals. • Must have knowledge of brand standards and corporatepolicies applicable to housekeeping, especially those relating to safety andsecurity of guest and hotel property. • Must have the ability to stand, walk, bend,reach and move continuously to clean rooms PHYSICAL,MENTAL & ENVIRONMENTAL DEMANDS: Physically mobile with reasonable accommodations.
      • Must be able to lift and carry upwards to 25 pounds.
      • Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
      • Read, write, speak, and understand English.
      • Operate in mentally and physically stressful situations.
      • Respond to visual and aural cues
      • Work in cold & hot temperatures
      • Possibly be exposed to second hand smoke

Keywords: Winston Hospitality, Denton , Room Attendant, Other , Thackerville, Texas

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