Front Desk Supervisor
Company: Winstar World Casino Hotel
Posted on: May 13, 2022
Assists the Front Office Manager in directing and supervising the
daily operational activities of the hotel's Front Desk Operations
within the established guidelines to standards, and to ensure total
--- Ensures complete guest satisfaction.
--- Prepared for guests at all times. (Attention to all
--- Take ownership of environment, (people, property, valet,
--- Have all the right people in the right place at the right
--- Achieves financial goals.
--- Manage and motivate all front desk personnel with the daily
supervision to include staffing, training, discipline, scheduling
and visually monitoring performance to ensure adherence to all
service and productivity standards to provide guest
--- Checks and controls room reservations, front office systems,
supplies inventory, scheduling, forecasting and department budget
to maximize revenue. Assists in compiling and preparing financial
reports; including rate and availability calendar.
--- Communicate with guests and employees both verbally and in
writing to answer questions and provide clear direction in advising
and instructing staff in details of work. Organize, conduct and/or
attend meetings to obtain and disseminate pertinent
--- Performs front desk supervisory duties such as guest check-in,
check-out, cash handling, balance and assign house bank, accept and
record vouchers, traveler checks, and other forms of payment.
--- Monitor lobby traffic and make staffing adjustments.
--- Implement and monitor all corporate marketing initiatives.
--- Organize and conduct pre-shift and departmental meetings to
disseminate pertinent daily information. Attend other hotel
meetings as deemed necessary.
--- Investigates guest complaints.
--- Participates and/or steers the hotel Safety Committee.
--- Ensures that Quality Standards and Services are maintained for
Property, Product, and People.
--- Provide assistance and instruction to other front desk
--- Manages Guest Service Relations, Training, and Guest Response
--- Communicates daily with other management, department heads and
employees to ensure proper operating procedures are in
--- Assist in Sales calls as part of the hotel sales effort.
--- Must be able to work all shifts.
--- Ensures Security for the hotel's customers, employees, and
--- Remains current on business trends and local activities,
including the competitive market.
--- Enforces established policies and procedures for WinStar World
Hotel and the hotel's brand.
--- May be required to work a varying schedule.
--- Assists in check-in / check-out of guests or any related guest
--- Perform room inspections which require bending, stooping,
reaching overhead and moving throughout guest floors.
--- Perform other duties as requested.
--- Assists in conducting the departmental operational audits and
assists in developing corrective action plans.
--- Practices the WinStar World Hotel Culture and ensures all
cultural expectations are implemented and regularly practiced
throughout the hotel.
--- Supports hotel's training needs and efforts.
--- Monitors Guest Scores to included Signature and focuses on
product improvement to include the PIP and Capital process.
--- Responsible for performing "other duties" as assigned by
Keywords: Winstar World Casino Hotel, Denton , Front Desk Supervisor, Other , Thackerville, Texas
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