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Design Research Producer - Senior level

Company: USAA
Location: Denton
Posted on: September 22, 2022

Job Description:

Purpose of Job

We are seeking a talented senior level design producer with research experience. This position has the option of working remotely in the U.S. or on a hybrid basis from our regional office in Plano, TX.

Note: The Design Research team within the Chief Design Office involves our members in the design process to scale empathy, grow understanding of 'why' and define insights to drive decisions. We use our extensive experience in qualitative design research to build tools and frameworks to scale best practices in design research across our design organization to support design teams in their research endeavors. We provide coaching, guidance, and mentorship to designers as they grow their research skills. The Producer for the Design Research team will support the research process for moderated and unmoderated efforts, rally the team around milestones, and develop new tools and frameworks to upskill designers in planning and conducting qualitative research.

Summary
Applies advanced knowledge and experience in human-centered design to lead high-performing teams through the design lifecycle, orchestrating the work of cross-functional teams to facilitate the design vision for moderately complex to complex Member and Employee experiences in a human-centered, data-informed, agile environment. Leads continuous organizational improvement and facilitates operational excellence in the planning, execution, and delivery of programs and multi-track project intended to accomplish strategic business goals and objectives.

About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Job Requirements

Identifies and manages existing and emerging risks that stem from business activities and the job role.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

Follows written risk and compliance policies, standards, and procedures for business activities.

Serves as primary point of contact for partners and stakeholders to define the business and design requirements for moderately complex to complex projects.

Evaluates, plans, and organizes work and resources for the execution of design solutions from concept to production release, accountable for meeting quality targets and achieving program and project milestones within established timeframes and budget.

Oversees team meetings, rituals, and activities to keep project efforts on track and creates communications that provide insight on progress against key project deliverables, milestones, and metrics.

Monitors projects for issues or documented risk and oversees risk management by using established project management processes address execution challenges associated with quality, schedule and costs.

Facilitates the removal of obstacles and impediments to the design team and facilitates the resolution of design issues through an understanding of business and design objectives.

Facilitates the alignment of stakeholders across projects, teams, and functions by identifying and responding to stakeholder needs and guides approvals with cross-functional partners and stakeholders.

Manages design research efforts and contributes to the creation of design solutions by generating ideas and creating design artifacts informed by advanced knowledge in human-centered design process and methodologies.

Oversees multiple design solutions through appropriate quality and compliance controls and check points and contributes to the development or continuous improvement of design processes, procedures, standards and guidelines to optimize organizational performance in the delivery of business value to members and employees.

Serves as a mentor to peers and oversees the efforts of team members.

Minimum Education:

  • Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience:
    • 6+ years of experience with business analysis or project and program management in a relevant design field, such as User Experience, User Interface Design, Digital Product Design, or Web Design
    • Advanced facilitation, negotiation and consensus building skills
    • Advanced communication skills experienced in presenting to Senior and Executive leaders
    • Demonstrated experience with Agile frameworks and methodologies such as Scaled Agile Framework (SAFe ), Scrum, and Kanban
    • Advanced experience with Program and/or Project Management methods and tools Preferred Experience:
      • Experience with moderated and unmoderated qualitative research processes and best practices
      • Experience coaching and guiding teams of various experience and skill levels through the design research process
      • Experience building programs and scaling education to foster adoption of best practices
      • Experience with tools like Rally, Mural, Confluence, and UserZoom (or a similar research software / platform) Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000 (this does not include geographic differential, it may be applied based on your work location)

        Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

        Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

        Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

        Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

        Please click on the link below for more details.

        USAA Total Rewards

        Relocation assistance is not available for this position.

Keywords: USAA, Denton , Design Research Producer - Senior level, Other , Denton, Texas

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