TX Senior IT Specialist

Company: Northwest Lineman College
Location: Denton
Posted on: November 26, 2022

Job Description:

Why Northwest Lineman College?:Northwest Lineman College is an award-winning institution, providing educational services for the Power, Gas, and Telecom industries. NLC has been setting an exceptional standard of training for pre-apprentice, apprentice, and journey-level linework since 1993. We are a rapidly growing, visionary, and innovative employer who genuinely cares about the happiness of our people. Our work is fast-paced, fun, and challenging and we hire for drive, determination, and grit. We are passionate about training because we change lives and improve safety and highly value our customers, pushing ourselves to excellence and making work fun. We are a Great Place to Work-certified company (2020-2022).Generous Employee Benefits Package:Northwest Lineman College is proud to offer a generous total rewards package to all full-time employees! This includes benefits such as medical insurance options, Dental, Vision, ST/LT Disability, Voluntary Life, and Critical Illness options. In addition to the standard benefit options, employees are eligible for the Employee Assistance, Wellness, and Take Good Care Programs as well as a robust Paid Time Off plan that includes 8 paid holidays, 2 floating holidays and hefty accrual rates. But wait, there's more! Additional benefits include 401k savings plan with match options, tuition reimbursement, annual reimbursements of membership dues for Costco & Sam's Club, clothing allowance, and extended employee discounts. Be sure to check out the details of our total rewards package on our company careers page!Overview:The Senior IT Specialist is a highly skilled and customer focused individual that will work independently providing Tier I and II support on all campus technical issues. Our ideal candidate will convey a polished, helpful presence at all times, making certain all IT needs are met at every turn.In this position you will have the opportunity to::Work independently, applying deep knowledge and understanding to resolve technology issuesProvide benchmark IT support and troubleshoot problems for employees and customersUnderstand and troubleshoot the broader IT environment including hardware, software, network, etc.Exceed Service Level Agreement (SLA) standards set by the organization IT departmentCreates Knowledge Base articles for internal IT and external customer useAct as Subject Matter Expert (SME) for personnel for problem solving and project planning and provide end-user support including educational classes and mentoring where appropriateUnderstand IT operations, applications, and systems as they relate to business operationsMonitor industry trends, technologies, and standards. Research and recommend new technologies as they emergeThe successful candidate will possess the following::Bachelor's degree in Information Technology, Computer Science, or related field preferredApplicable IT certifications (CompTIA+, Network+, etc.) an added bonusProficient in Microsoft Office Suite, Outlook, SaaS solutions preferredRequired Education & Experience::Associates degree in Information Technology, Computer Science, with an additional (2) years of relevant experienceMinimum of (4) years' experience in a broad range of technology supportSalary:$26.57 - $29.53/ hourly, DOEHow to Apply?:Visit lineman.edu/careers or click the apply button. All inquiries and submissions will be kept strictly confidentialApplication Deadline: 11/28/2022

Keywords: Northwest Lineman College, Denton , TX Senior IT Specialist, Other , Denton, Texas