Crew Member - FOH - WS IHOP
Company: Traditions Spirits, Inc.
Location: Denton
Posted on: January 21, 2023
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Job Description:
Job Details
Level Entry
Job Location IHOP Express - WinStar World Casino & Resort #5631 -
Thackerville, OK
Position Type Full-Time/Part-Time
Salary Range $11.00 - $14.00 Hourly
Job Shift Any
Job Category Restaurant - Food Service
Join Our Family
Who says you can't choose your family?
We believe in exceeding our employees' expectations by treating
them like family and acknowledging them as our most valuable
assets. We can't operate a great business without great people, and
we take that seriously by showing our employees how much they mean
to us every day.
Whats in it for you?
The opportunity to use the sum of your lifes experiences and
knowledge to expand a successful organization into a new facility,
to stabilize that new creation, and watch it grow. We provide a
strong support staff that is ready to mentor and encourage our team
members to grow with the organization in a fun and exciting
atmosphere! Should you invest your career in a job so amazing youll
feel proud to be a part of every day?
Employee Benefits:
OUR MISSION:
Traditions Spirits believes in exceeding employee and guest
expectations by treating them like family and acknowledging them as
our most valuable assets. Our success is measured by teamwork,
growth, profitability and delivering legendary service to every
guest, every time.
Position Description
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POSITION DESCRIPTION:
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Accurately account for all food and beverage transactions that take
place within the outlet. - Receive cash and make proper change. -
Issue receipts when requested or when required. - Prepare all logs
as required. - Responsible for maintaining dining room cleanliness
and sanitation standards. - Ensures the dishwashing and bussing
areas are maintained as a clean, safe, and sanitary facility.
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ESSENTIAL FUNCTIONS AND SOLE RESPONSIBILITIES:
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NOTE: - Traditions Spirits, Inc. - may change the requirements of
this job description at any time. - - These include, but are not
limited to the following:
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Embodies Traditions Spirits Mission, Vision, and Core Values.
Greet customers upon arrival.
Inform customers of any specials or promotions running
currently.
Answer any questions the customers might have.
Take orders with accuracy, and repeat orders to customers to ensure
they are correct.
Accept payment and accurately supply change, when needed.
Direct complaints and concerns to the Manager.
Ensure food is delivered to the table hot and fresh.
Offer to refill drinks
Check with customers to ensure their overall satisfaction
Thank customers for their business and invite them to return.
Maintain a clean, sanitary, and organized dining room and service
area
Complete all side work at end of the shift
Comply with all health and food safety regulations at all times
Prepare and garnish food for delivery to guests following SOP
manuals
manner
Identify food that is incorrect and remedy the problem before it is
sent to the guests
Know the table numbers in the restaurant and be prepared to run
food to guests
Be aware of time; keep tabs on how long items have been in the
window; find out why something has not been delivered quickly (i.e.
lost check or check not thrown by cook); make sure guests are not
kept waiting or are given a reason why
Have full knowledge of all items and how the food should appear on
the plate (including correct garnish and plating)
Stock and rotate all needed supplies in the service areas and
dining room
Comply with all Federal, State, and Local regulations as well as
the IHOP Safety Manual and SOP health, sanitation, and safety
guidelines
Perform all cleaning duties
Comply with uniform and appearance standards per SOP guidelines
Perform other assignments or tasks as assigned by the General
Manager, Assistant Manager or acting Shift Manager.
Sort and rinse dirty dishes, glass, tableware, and other cooking
utensils and place them in racks to send through the dish
machine
Sort and stack clean dishes. - Carries clean dishes to cooks line
and other proper storage areas
Clean and roll/unroll mats
Fill/empty soak tubs with cleaning/sanitizing solutions
Wipe up any spills to ensure floors remain dry
Clean tables and/or counters after guests have finished dining
Maintain personal health and sanitation standards (wash hands after
using the restroom, etc.)
Sweep/mop floors and remove trash as needed.
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OTHER RESPONSIBILITIES:
Ability to answer the phone in a professional manner as trained
Superior attendance and punctuality
Always wear a safety belt when lifting over 20 lbs.
Always wear slip-resistant shoes
Provide information to supervisors/managers
Create and support an environment of Teamwork by helping a fellow
employee or guest, without a second thought
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REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND
EXPERIENCE):
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Must be 18 years of age or older
High school diploma or general education degree (GED) and/or
training, or equivalent combination of education and experience
desired
Knowledge of principles and processes for guest and personal
services; this includes guest needs assessment, meeting quality
standards for services, and evaluation of guest satisfaction.
Performing for people or dealing directly with the public. - This
includes serving guests in restaurants and receiving guests
Good oral and written communication skills
Ability to read and comprehend instructions, correspondence, and
memos. - Ability to understand oral instructions in English and
read English or Spanish well enough to read and understand
instructions from supervisors, requests from co-workers and guests,
and warning and safety labels.
Ability to apply common sense understanding to carry out simple
one-step or two-step instructions
Must remain calm under pressure when dealing with guests, staff or
equipment problems
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WORKING CONDITIONS AND PHYSICAL EFFORT:
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Standing during most of the shift
Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and
pushes
Lifts and carries supplies, tubs and cases, weighing up to 50
lbs.
Essential hand/eye coordination
Work is normally performed in a typical interior restaurant work
environment
Noise level is moderate to high
Moderate exposure to cigarette smoke
Limited exposure to physical risk
Moderate physical effort required
Some travel, overnight stays as needed, rarely
Keywords: Traditions Spirits, Inc., Denton , Crew Member - FOH - WS IHOP, Other , Denton, Texas
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