TelePharmacy Bilingual Technician
Company: ReNue Pharmacy
Location: Denton
Posted on: May 26, 2023
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Job Description:
Tele-Pharmacy Technician -ReNue Rx Company Overview
Working as part of a coordinated care team, we partner with
community-based providers/clinics and others to ensure that people
with complex health conditions receive the correct medications and
are able to follow their treatment plans. Our personalized
services, including medication management, offered throughout
various settings, including in-clinic pharmacies and telepharmacy
locations are leading the way to a new level of care. -Position
Summary
--- We seek a high performing Telepharmacy technician to manage the
pharmacy processes and to ensure the efficient and timely
dispensing of medications to all patients, while ensuring
compliance with all relevant laws of the State Board of Pharmacy. -
The Telepharmacy Technician is responsible for all operations of a
remote Telepharmacy location, where the Pharmacist oversight occurs
from a separate Supervising Pharmacy location. Telepharmacy
Technicians build upon the skills and responsibilities of the
Pharmacy Technician, and are focused on leading pharmacy execution
and performance, while building patient loyalty through a
continuous focus on excellent customer service and supporting and
facilitating communication with the Supervising
Pharmacy/Pharmacist.--- This position is responsible for all
aspects of the day-to-day Telepharmacy operations within the store,
including customer service, monitoring business metrics, inventory
management and asset protection. This position provides an
opportunity, in a leading retail pharmacy setting, to excel in a
complex, high-impact patient-focused role and positively impact the
lives of others. The ideal candidate must be able to triage
telepharmacy tasks, balance efficiency with accuracy, work both
independently and as a team in a fast-paced local and virtual
environment, and achieve excellence in customer service through
compassion and genuine care for all patients, while ensuring all
medication needs and patient safety and regulatory compliance
standards are met. This position demonstrates leadership agility,
innovation, growth mindset, enterprise thinking, setting direction
and delivering results. Telepharmacy Technicians must always
demonstrate ethical conduct and maintain patient confidentiality.
---- ** This is NOT a remote work position. **Education and
Qualifications:
--- High School diploma or equivalent--- Two years of experience as
a retail pharmacy technician with active license in the applicable
state within the previous 2 years.--- Fluent bilingual (Spanish)
required--- Management experience preferred--- 340B experience
preferred -
Licensure/certification/registration:--- Texas Board of Pharmacy
licenses required--- Certified Pharmacy Technician (CPhT)
certification
Major Duties & Responsibilities: ---- Handles incoming and outgoing
communications via telephone, audio/visual technology, fax, email
or any other form of communications necessary. ---- Attends to all
patients and customers at the Telepharmacy counter(s), in-store or
via telephone/telecommunications. ---- Assists patients in using
audio/visual and telecommunications technology to communicate with
the Supervising Pharmacist remotely.--- Executes fulfillment
activities for prescriptions, appropriately and according to State
and Federal law.--- Works independently for day-to-day coordination
and processing of patient medication orders. ---- Communicates with
on-site and remote pharmacy teams, medical staff, insurance
companies, and customers alike to resolve issues, ensure accuracy,
and delivers timely resolution of any medication or insurance
related concerns. ---- Performs all cash register transactions in
adherence of Telepharmacy policy and procedures, including
managerial POS functions.--- Acts as the primary point of contact
for questions related to any potential patient safety events,
facilitating prompt communication with the Supervising
Pharmacist.--- Manages the day-to-day activities and administration
of the Telepharmacy, which may include daily and weekly reports,
all communications to supervising pharmacy, email, all Hub tasks,
as well as pharmacy scheduling.--- Manages the daily business of
the Telepharmacy operations, including prescriptions
counts/pharmacy sales, customer service, inventory processes,
immunization results (if offered at that location), and other
business results as directed by the Supervising Pharmacy Manager.
---- Ensures upkeep and maintenance of Telepharmacy equipment,
computer terminals, monitors, Virtual Verification equipment, POS,
A/V communications equipment, drive-through, flavoring and
reconstitution stations, pharmacy sink area, TempAlert equipment
etc., opening appropriate maintenance/repair tickets as necessary.
---- Maintains compliance with all security/Asset Protection
procedures, including the security of the pharmacy department, safe
and pharmacy department access. This includes keyholder and alarm
code responsibilities for the Telepharmacy and/or the store
location, as well as performing opening and closing duties, as
indicated in Telepharmacy policies and procedures--- Performs the
functions of the Supervisor on Duty for the pharmacy department by
maintaining all standards set by Asset Protection. This includes
all policies and procedures regarding personal belongings in the
pharmacy/Telepharmacy department, employee purchases, personnel
access to the pharmacy/telepharmacy department, check-in process
and documentation for controlled substances, returns processes and
documentation for controlled substances, asset protection-initiated
audits, cycle counts, and any other policies and procedures
regarding asset protection.--- Attention and Focus: The ability to
concentrate on a task for an extended period without being
distracted.--- Customer Service Orientation: Actively look for ways
to help people and do so in a friendly manner. - Notice and
understand customers' reactions and respond appropriately. ----
Communication Skills: Use and understand verbal and written
communication to interact with customers and colleagues. - Actively
listen by giving full attention to what others are saying, taking
time to understand the points being made, asking questions as
appropriate, and not interrupting at inappropriate times. - ----
Mathematical Reasoning: The ability to use math to solve a problem,
such as calculating days' supply of a prescription. ---- Problem
Resolution: Able to judge when something is wrong or is likely to
go wrong; recognizing there is a problem. - Chooses the best course
of action when faced with a complex situation with several
available options. Able to assess business problems, create and
execute an action plan to correct the root cause. - -
Diversity creates a healthier atmosphere: ReNue RX is an Equal
Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. ReNue RX is a
drug-free workplace. Candidates are required to pass a drug test
before beginning employment.
Keywords: ReNue Pharmacy, Denton , TelePharmacy Bilingual Technician, Other , Denton, Texas
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