PAS-Balances & Inquiries
Company: Connections Wellness Group
Location: Denton
Posted on: May 27, 2023
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Job Description:
About CWG Connections Wellness Group is committed to providing
dynamic, holistically enriching mental health services. Our team of
psychiatrists, counselors, and therapists are trained to foster
lasting solutions for their patients through a variety of proven
approaches, including individual and group therapy, full-service
psychiatric care, and, where warranted, partial hospitalization
programs. We are proud to offer premier telehealth and teletherapy
services as an option for most of our programs. Quality of life is
possible. Our team provides life-enriching care that connects
clients back to what matters most while establishing a clear path
to long-term wellness. POSITION SUMMARY The Patient Account
Specialist-Balances and Inquiries will be responsible to maintain
their daily workload for addressing patient balances (current &
past due), responding in a timely manner as defined by department
guidelines to patient inquiries. They will maintain a professional
and calm demeanor when contacting patients. They will effectively
communicate information to patients, both written and verbally.
They process and collect on patient balances owed as well as work
with patients on setting up and maintaining payment plans if
applicable to patient. They will work in collaboration with other
teams within the department as needed for certain accounts
assigned. QUALIFICATIONS Education: Minimum high school diploma or
GED. Preferred Associates Degree in Healthcare Management, Business
Management, or related field. Experience: A minimum of 1 years'
experience a healthcare facility and/or office, preferably in a
billing/coding role. Preferred 2 years' experience. Certification:
Preferred but not required - Certified Professional Coder,
Certified Professional Biller, Certified Outpatient Coder, or
Certified Coding Associate/Assistant. Additional Requirements: A
working knowledge of the DSM-V, ICD-9 and ICD-10, CPT (Current
Procedural Terminology), and HCPCS (Healthcare Common Procedure
Coding System) codes and denial codes. PRIMARY RESPONSIBILITIES 1.
Ensure KPI's established by leadership are being met daily, weekly,
& monthly. 2. Collect payment for services rendered. 3. Arrange
balance repayment, establish payment plans and tend to the
collection of payment plans on a day-to-day basis. 4. Communicate
patient balances to the patient or legal guardian by phone or
e-mail to solicit payment. 5. Answer patient questions regarding
copayments or problems with their account. 6. Understand insurance
VOBs, EOBs, and claims on patient accounts. 7. Locate patient
balances via the uncollected balances spreadsheet and be able to
update it in the mornings. 8. Effectively communicate with external
departments to help address patient balances as needed. 9. Assist
the billing office with calling patients to gather new insurance
information. 10. Return phone calls and emails promptly utilizing
the skills/techniques/script approved by Connections Wellness
Group, LLC administration. 11. Exhibit strong written and verbal
communication skills. 12. Work assigned accounts from other teams
and collaborate with other teams to ensure accounts are resolved
within a timely manner. 13. Maintain patient confidentiality and
function within the guidelines of HIPAA. 14. Special projects as
assigned, if needed 15. Attend department & team meetings to report
the status on notable accounts and/or projects. 16. Perform other
related duties as assigned. Note: The essential job functions of
this position are not limited to the duties listed above.
KNOWLEDGE, SKILLS, AND ABILITIES 1. Work effectively and
efficiently in an independent role. 2. Ability to remain calm while
working efficiently under stressful conditions. 3. Must have
excellent interpersonal communication skills, to include written
and verbal, to effectively communicate within the organization and
outside vendors, and patients. 4. Ability to work out of multiple
systems. 5. Ability to accurately understand various aspects of the
billing process. 6. Working knowledge of billing system in
identified electronic health record system. 7. Knowledge of forms
used to submit claims to third-party payers: UBO4, CMS 1500
PHYSICAL, MENTAL, AND SPECIAL DEMANDS 1. Ability to sit for
extended periods of time (8-10 hours), 2. Ability to reach above
and below the waist, turn, twist and to manipulate small tools
(copier, computer, telephone, typewriter, calculator, safe,
facsimile machine). 3. Ability to see well enough to read
handwritten and typewritten material. 4. Ability to stand and walk
the facility grounds. 5. Ability to spend 10% of working time
outside in temperatures varying from -0--- F. to 110--- F. 6.
Ability to handle a variety of repetitive tasks at a moderate
level. 7. Ability to occasionally handle electrical, mechanical, or
equipment emergencies. 8. Available to work varied hours (i.e.,
evenings) as required, may be on call as needed. 9. Ability to
travel between facility locations, and at times, the corporate
office. 10. Ability to drive a motor vehicle to designated sites.
11. Ability to handle multiple projects and tasks under deadlines
and with short notice. Job- Part time Schedule - evenings - 5pm-10
pm Compensation - $17HR
Keywords: Connections Wellness Group, Denton , PAS-Balances & Inquiries, Other , Denton, Texas
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