PAS-Balances & Inquiries

Company: Connections Wellness Group
Location: Denton
Posted on: May 27, 2023

Job Description:

About CWG Connections Wellness Group is committed to providing dynamic, holistically enriching mental health services. Our team of psychiatrists, counselors, and therapists are trained to foster lasting solutions for their patients through a variety of proven approaches, including individual and group therapy, full-service psychiatric care, and, where warranted, partial hospitalization programs. We are proud to offer premier telehealth and teletherapy services as an option for most of our programs. Quality of life is possible. Our team provides life-enriching care that connects clients back to what matters most while establishing a clear path to long-term wellness. POSITION SUMMARY The Patient Account Specialist-Balances and Inquiries will be responsible to maintain their daily workload for addressing patient balances (current & past due), responding in a timely manner as defined by department guidelines to patient inquiries. They will maintain a professional and calm demeanor when contacting patients. They will effectively communicate information to patients, both written and verbally. They process and collect on patient balances owed as well as work with patients on setting up and maintaining payment plans if applicable to patient. They will work in collaboration with other teams within the department as needed for certain accounts assigned. QUALIFICATIONS Education: Minimum high school diploma or GED. Preferred Associates Degree in Healthcare Management, Business Management, or related field. Experience: A minimum of 1 years' experience a healthcare facility and/or office, preferably in a billing/coding role. Preferred 2 years' experience. Certification: Preferred but not required - Certified Professional Coder, Certified Professional Biller, Certified Outpatient Coder, or Certified Coding Associate/Assistant. Additional Requirements: A working knowledge of the DSM-V, ICD-9 and ICD-10, CPT (Current Procedural Terminology), and HCPCS (Healthcare Common Procedure Coding System) codes and denial codes. PRIMARY RESPONSIBILITIES 1. Ensure KPI's established by leadership are being met daily, weekly, & monthly. 2. Collect payment for services rendered. 3. Arrange balance repayment, establish payment plans and tend to the collection of payment plans on a day-to-day basis. 4. Communicate patient balances to the patient or legal guardian by phone or e-mail to solicit payment. 5. Answer patient questions regarding copayments or problems with their account. 6. Understand insurance VOBs, EOBs, and claims on patient accounts. 7. Locate patient balances via the uncollected balances spreadsheet and be able to update it in the mornings. 8. Effectively communicate with external departments to help address patient balances as needed. 9. Assist the billing office with calling patients to gather new insurance information. 10. Return phone calls and emails promptly utilizing the skills/techniques/script approved by Connections Wellness Group, LLC administration. 11. Exhibit strong written and verbal communication skills. 12. Work assigned accounts from other teams and collaborate with other teams to ensure accounts are resolved within a timely manner. 13. Maintain patient confidentiality and function within the guidelines of HIPAA. 14. Special projects as assigned, if needed 15. Attend department & team meetings to report the status on notable accounts and/or projects. 16. Perform other related duties as assigned. Note: The essential job functions of this position are not limited to the duties listed above. KNOWLEDGE, SKILLS, AND ABILITIES 1. Work effectively and efficiently in an independent role. 2. Ability to remain calm while working efficiently under stressful conditions. 3. Must have excellent interpersonal communication skills, to include written and verbal, to effectively communicate within the organization and outside vendors, and patients. 4. Ability to work out of multiple systems. 5. Ability to accurately understand various aspects of the billing process. 6. Working knowledge of billing system in identified electronic health record system. 7. Knowledge of forms used to submit claims to third-party payers: UBO4, CMS 1500 PHYSICAL, MENTAL, AND SPECIAL DEMANDS 1. Ability to sit for extended periods of time (8-10 hours), 2. Ability to reach above and below the waist, turn, twist and to manipulate small tools (copier, computer, telephone, typewriter, calculator, safe, facsimile machine). 3. Ability to see well enough to read handwritten and typewritten material. 4. Ability to stand and walk the facility grounds. 5. Ability to spend 10% of working time outside in temperatures varying from -0--- F. to 110--- F. 6. Ability to handle a variety of repetitive tasks at a moderate level. 7. Ability to occasionally handle electrical, mechanical, or equipment emergencies. 8. Available to work varied hours (i.e., evenings) as required, may be on call as needed. 9. Ability to travel between facility locations, and at times, the corporate office. 10. Ability to drive a motor vehicle to designated sites. 11. Ability to handle multiple projects and tasks under deadlines and with short notice. Job- Part time Schedule - evenings - 5pm-10 pm Compensation - $17HR

Keywords: Connections Wellness Group, Denton , PAS-Balances & Inquiries, Other , Denton, Texas