ServiceNow Operations Administrator

Company: Innova
Location: Carrollton
Posted on: May 23, 2025

Job Description:

Innova Solutions is seeking a ServiceNow Administrator - GRC and SecOps focus for a Contract-to-Hire position in Charlotte, Middletown NJ or Dallas.

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

Position Type: 3-month Contract-to-hire
Duration: 3 month Contract-to-Hire
Location: Charlotte, Dallas, Middletown NJ - Will start remote then will be 100% onsite once FTE.

***Must have:ServiceNow Admin Certification. GRC Certification is a huge plus.
Full ServiceNow SecOps Suite experience
Functional Log Checking
Working with end-users on troubleshooting
Work with Platform team and open tickets
Able to debug and walk through line checks of JavaScript (not a developer)


Job Summary:
We are seeking a skilled and proactive ServiceNow Administrator with certifications in ServiceNow Administration and GRC, and hands-on experience with the Security Operations (SecOps) suite. This role will support the ongoing configuration, maintenance, and enhancement of our ServiceNow platform, with a focus on security, compliance, and user support. Key Responsibilities:Administer and maintain the ServiceNow platform, including GRC and SecOps modules.
Perform functional log checking and basic debugging to support issue resolution.
Collaborate with end users to troubleshoot issues and provide platform guidance.
Work closely with the platform team to open, track, and resolve ServiceNow tickets.
Conduct simple JavaScript line checks to identify and resolve script-related issues (no advanced programming required).
Ensure platform stability, performance, and adherence to best practices.
Participate in platform upgrades, patching, and new feature rollouts.
Document configurations, customizations, and standard operating procedures.
Required Qualifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow GRC Certification
5+ years of experience administering ServiceNow, including SecOps modules (SIR, VR, Threat Intelligence, etc.)
Familiarity with functional log analysis and troubleshooting techniques.
Ability to read and debug basic JavaScript code.
Strong communication skills and a user-focused mindset.
Experience working in cross-functional teams and managing ticket workflows.
Preferred Qualifications:
Experience with ServiceNow integrations (e.g., SIEM, vulnerability scanners).
Knowledge of ITIL processes and Agile methodologies.
Familiarity with ServiceNow Performance Analytics and reporting tools

PAY RANGE AND BENEFITS: Pay Range: $75-90/hr W2.
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website:
https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova, Denton , ServiceNow Operations Administrator, Other , Carrollton, Texas