Customer Service Rep / HVAC & Plumbing Dispatcher

Company: Force Home Services Heating, Air Conditioning & Pl
Location: Denton
Posted on: July 28, 2022

Job Description:

Job DescriptionForce Home Services Heating, Air Conditioning, & Plumbing of Denton, TX is looking to hire a full-time Customer Service Rep to fulfill the duties of a CSR and HVAC & Plumbing Dispatcher. Are you great on the phone? Do you enjoy providing exceptional customer service in a fast-paced office environment? Are you interested in starting a career in dispatch services with a stable and respected HVAC and plumbing company? If so, keep reading!This CSR and dispatch services position works Monday - Friday, 8 am to 5 pm, and pays a competitive wage with the potential to earn overtime hours. We also offer our customer service reps some of the best benefits around including medical/dental coverage, 401K, life insurance, vision insurance, vacation accrual from the 1st day, AND performance bonuses. We have monthly company breakfasts, employee appreciation events throughout the year, and incentives for all employees. If this sounds like the right opportunity for you, apply today!ABOUT FORCE HOME SERVICES HEATING, AIR CONDITIONING & PLUMBINGForce Home Services, formerly known as Air Force Mechanical, has come a long way since its inception in 1998. Over the years, we have grown and expanded, and our name has evolved to reflect that change. We provide heating, air conditioning, and plumbing (HVAC) services locally from Dallas to Plano and Southlake to Denton. We are not here to merely be building code compliant and to meet industry standards. We are welcomed into our customers' homes with the expectation that we are experts in the fields of plumbing, heating, and cooling homes. It's our job to deliver that expectation.We are proud of our well-equipped and trained employees. Our goal is to have our employees look forward to getting up every day and coming in to work. We offer a safe, clean, and enjoyable work environment. We offer continuous training in order to improve our abilities in all areas. In addition to TOP compensation and benefits packages for all employees, we provide a career path for all employees (5 years and beyond).A DAY IN THE LIFE OF A CUSTOMER SERVICE REP / HVAC & PLUMBING DISPATCHERAs our CSR and dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track.Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.CUSTOMER SERVICE REP / DISPATCHER QUALIFICATIONS

• High school diploma (or GED)
• No industry experience required
• Knowledge of Microsoft Office, Google Docs, and other Internet platforms
• Customer service experience is preferred
• Need to live within 10-15 miles of our locationFamiliarity with the HVAC and/or plumbing trade would be a plus, but we will train the right person! Are you dependable? Do you have excellent customer service skills? Are you organized and able to prioritize tasks effectively? Do you have good communication skills, both verbally and written? Are you attentive to detail? Are you friendly and patient? If so, you may be perfect for this CSR and dispatch services position! Join our office team by applying today through our initial 3-minute, mobile-friendly application.Location: 76205

Keywords: Force Home Services Heating, Air Conditioning & Pl, Denton , Customer Service Rep / HVAC & Plumbing Dispatcher, Professions , Denton, Texas