IT Operations Analyst
Company: CosmoProf
Location: Denton
Posted on: April 24, 2024
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Job Description:
Job Description
Job Title: IT Operations Analyst
(This position is Hybrid working 2 days a week in the Denton Texas
Support Center)
"At Sally Beauty Holdings, we find beauty in diversity. Our
inclusivity and self-expression are what fuel our innovation and
growth. You are welcome here, and you can thrive here. We find
beauty in YOU. Join us."
Essential Function
The IT Operations Analyst is a crucial role responsible for
managing and optimizing the day-to-day IT operations within an
organization, particularly in environments that involve
collaboration with Managed Service Providers (MSPs). This role
involves overseeing the delivery of IT services, ensuring
efficiency, and maintaining a high level of performance and
availability for critical systems and applications.
Knowledge, Skills and Abilities
25% IT Operations Management: Oversee the day-to-day IT operations,
ensuring the availability, reliability, and performance of systems
and services. Collaborate with internal teams and external Managed
Service Providers to align operations with business objectives.
20% Vendor Management: Manage relationships with third-party
vendors, especially MSPs, ensuring adherence to service level
agreements (SLAs) and contractual obligations. Conduct regular
performance reviews and evaluate the effectiveness of MSP
services.20% Risk Assessment and Mitigation: Identify and assess
potential risks associated with proposed changes. Develop and
implement risk mitigation strategies. Work closely with the risk
management team to ensure changes align with compliance standards
and regulatory requirements.
15% Financial Management: Develop and manage the IT operations
budget, ensuring cost-effectiveness and optimal resource
allocation. Monitor expenditures, analyze variances, and provide
financial reports to senior management.
15% Contract Management: Oversee contracts with third-party
vendors, including MSPs, ensuring compliance with terms and
conditions. Collaborate with legal and procurement teams to
negotiate and review contracts, renewals, and amendments.
5% Incident and Problem Management: Respond to and resolve IT
incidents in a timely manner. Analyze recurring issues and
coordinate with relevant teams to implement permanent
solutions.
5% Capacity Planning and Optimization: Monitor and analyze system
performance, identifying opportunities for optimization.
Collaborate with MSPs to ensure that IT infrastructure and
resources meet current and future business needs.
5% Change Management: Work closely with the Change Management team
to assess and implement changes to the IT environment. Ensure that
changes are implemented with minimal impact on operations and in
compliance with organizational standards.
5% Security and Compliance: Collaborate with the security team to
implement and enforce security policies and practices. Ensure
compliance with industry regulations and standards.
5% Software License Management: Maintain an accurate inventory of
software licenses, ensuring compliance with licensing agreements.
Optimize software license usage and costs, identifying
opportunities for consolidation or renegotiation.
Competencies and Attributes
Working Conditions and Physical Requirements
The work environment involves everyday risks or discomforts which
require normal safety precautions typical of such places as
offices, meeting and training rooms, retail stores, and residences
or commercial vehicles, e.g., use of safe work practices with
office equipment, avoidance of trips and falls, observance of fire
regulations and traffic signals, etc. The work area is adequately
lighted, heated, and ventilated.
The work is sedentary. Typically, the employee may sit comfortably
to do the work. However, there may be some walking; standing;
bending; carrying of light items such as papers, files, books,
small parts; using a keyboard, driving an automobile, etc. No
special physical demands are required to perform the work.
Benefits
We offer a competitive salary and outstanding benefits package that
includes medical, dental, vision, life Insurance, paid vacation and
sick days, paid holidays, tuition reimbursement and 401(k) with
company match. In addition, associates of SBH may take advantage of
our in house salon with complementary services and a varied
selection of food options at our corporate campus. Also, featured
at our corporate campus, is both a Sally Beauty and CosmoProf
Professional onsite store, where associates enjoy a great
merchandise discount!
Qualified applicants will receive consideration for employment
without regard to their race, color, religion, national origin,
sex, or disability.
Keywords: CosmoProf, Denton , IT Operations Analyst, Professions , Denton, Texas
Click
here to apply!
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