Front Desk Agent
Company: Winstar World Casino Hotel
Posted on: May 13, 2022
Greets and assists with guest arrivals and departures by handling
guest check-ins and check-outs while providing prompt and courteous
service, including receiving telephone calls, guest requests, guest
reservations, fax and ensuring complete guest satisfaction.
--- Ensures complete guest satisfaction.
--- Check-in and check-out of the guest.
--- Complete guest registration process.
--- Must be familiar with computer systems for guest reservation
--- Must verify and imprint guest credit cards for
--- Must be well versed in cash handling and accurately balance
--- Assigns guests rooms based on preferences and availability.
--- Drives the Revenue Management process.
--- Handling guest concerns in a tactful manner and achieving
--- Answers questions in regards to the hotels facilities and
--- Answering telephones and booking reservations.
--- Answering Guest inquiries i.e. directions.
--- Recommending local area restaurants, points of interest, or
needs for transportation.
--- Handling guest needs.
--- Maintaining cleanliness of front desk, lobby and back
--- Following up with Guest check-ins, complaints, and other
--- Interacting with other departments and employees to ensure a
good working relationship or for guest needs.
--- Understands all Emergency procedures for incidents, accidents,
fire, safety, or criminal activity.
--- Participates on the hotel Safety Committee.
--- Ensures that Quality Standards and Service are maintained for
Property, Product, and People.
--- Must be able to work all shifts or varying schedules to support
--- Ensures Security for the hotel's customers, employees, and
--- Supports established policies and procedures for WinStar World
Hotel and the hotel's brand.
Keywords: Winstar World Casino Hotel, Denton , Front Desk Agent, Sales , Thackerville, Texas
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