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Front Desk Agent

Company: Winstar World Casino Hotel
Location: Thackerville
Posted on: May 13, 2022

Job Description:


Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.


--- Ensures complete guest satisfaction.

--- Check-in and check-out of the guest.

--- Complete guest registration process.

--- Must be familiar with computer systems for guest reservation information.

--- Must verify and imprint guest credit cards for authorization.

--- Must be well versed in cash handling and accurately balance house bank.

--- Assigns guests rooms based on preferences and availability.

--- Drives the Revenue Management process.

--- Handling guest concerns in a tactful manner and achieving resolution.

--- Answers questions in regards to the hotels facilities and services.

--- Answering telephones and booking reservations.

--- Answering Guest inquiries i.e. directions.

--- Recommending local area restaurants, points of interest, or needs for transportation.

--- Handling guest needs.

--- Maintaining cleanliness of front desk, lobby and back office.

--- Following up with Guest check-ins, complaints, and other requests.

--- Interacting with other departments and employees to ensure a good working relationship or for guest needs.

--- Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.

--- Participates on the hotel Safety Committee.

--- Ensures that Quality Standards and Service are maintained for Property, Product, and People.

--- Must be able to work all shifts or varying schedules to support business needs.

--- Ensures Security for the hotel's customers, employees, and property assets.

--- Supports established policies and procedures for WinStar World Hotel and the hotel's brand.

Keywords: Winstar World Casino Hotel, Denton , Front Desk Agent, Sales , Thackerville, Texas

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